Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Profile Expert Project Manager who is highly motivated in leading complex multi-faceted projects throughout the USA. Thriving in relationship building, strong collaboration while always exemplifying a major customer-centric focus.
Overview
20
years of professional experience
3
Certification
Work History
TIAA
Denver, CO
Transition Manager II
12.2021 - Current
Job overview
Innately and consistently fostering deep relationship connections between team members,
business partners and clients
Directing high profile Implementations for Top 200 clients
Pioneering, enhancing and documenting vital Departmental processes
Engaging and flourishing within Mentorship Environment
TIAA
Denver, CO
Transition Manager I
05.2018 - 12.2021
Job overview
Timely, accurate and successful execution of detailed projects including intricate coordination while leading 20+ internal teams at a time
Partnering and connecting with vital company channels (Marketing, Legal, IT, and Audit) to ensure proper communication, informative education while also meeting key timelines and strategic company objectives
Reporting and documenting all processes to fortify the validation of each completed project
Present the lessons learned to all parties involved and Leadership from end to end
TIAA
Denver, CO
Financial Services Consultant
08.2016 - 05.2018
Job overview
Interacting with Retirement Plan Participants with exceptional customer service while also
assisting transaction and service requests
Providing participants education on plan rules, regulations and options
Responsible for referrals to business partners for product integration
Engaging clients in asset retention and growth conversations
National Co-Chair for Engage ERG – Leading national and local chapter calls, Event
planning, Business strategy, SharePoint, Monthly Newsletter, Photography
Education
University of Colorado At Colorado Springs
Colorado Springs, CO
Bachelor Of Arts from Communication
2004
Accomplishments
Achieved and onboarded a $1.5 billion client to automate retirement services.
Collaborated successfully with Sales team to acquire 40 million AUM.