Justyna Phillips
Analyst II, Transition And Controls
Pensacola,FL
Summary
Highly experienced professional with a demonstrated track record of leading teams to achieve corporate goals and objectives. Over 17 years' experience spanning across pharmaceutical and financial industries. Extensive knowledge in finance, chargeback and IT Incident Management as well as Change Management areas. Proven expertise in driving efficiency and productivity through development and control of KPI’s.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Analyst II, Transition and Controls
AmerisourceBergen
Pensacola, United States
10.2013 - Current
- Oversaw installation of software programs and hardware systems to meet requirements.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Validated results and performed quality assurance to assess accuracy of data.
- Communicates to internal users regarding system conditions especially during times of incident resolution brought about by system degradations.
- Frequently interact with department staff including business area management, business analysts, solution architects, vendors, consultants and other contractors.
- Working on researching, selecting, and laying the groundwork on the new MIM Communication tool. This new comm tool will significantly decrease operating costs for the entire IT
- Research, design, testing, and implementation of the VA agent for proposing Major Incident directly from the myIT portal
- Active role in development and implementation of Major Incident Management Situation Management Enterprise Communication and Audit Process to ensure that Enterprise Major Incident Manager alert status emails to the appropriate business partners in a timely manner and ensure email is clear, concise, accurate, understandable, and easy to read.
- Provided support for the Business Unit Integration
- Providing improvements to overall function of the MIM team via, i.e.: implementation of Shifts in Teams
Assistant Manager, Contracts and Chargebacks
AmerisourceBergen
Thorofare, NJ
06.2006 - 10.2013
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Managing, hiring, developing, mentoring and evaluating the performance of chargeback department associates in order to achieve department and company goals in an accurate and timely manner
- Maintaining healthy partnerships with 140+ Pharmaceutical Manufacturers
- Active role in development and implementation of KPIs
• Training of the chargeback associates in all facets of the chargeback function, as well as department policies and procedures
• Responsible for the prompt resolution of issues
• Responsible for achieving the chargeback A/R portfolio aging goals
• Partnering with vendors to identify innovative solutions for existing issues within the Chargeback process
• Responsible for reviewing goal and performance measurements and developing plans to ensure goals are met
• Six Sigma initiatives
• Supplier Business Reviews
Education
Bachelor of Arts - Education
University of Warsaw
Warsaw, Poland 10.1991 - 05.1995
Skills
Statistic analysis
Information gathering
Trend forecasting
Interview techniques
Self-directed mindset
Verbal and written communication
Workshops
Analytical and critical thinking
Relationship building
Organizational abilities
Problem-solving skills
Emotional support
Certification
MIM® Certified
Timeline
Analyst II, Transition and Controls
AmerisourceBergen
10.2013 - Current
Assistant Manager, Contracts and Chargebacks
AmerisourceBergen
06.2006 - 10.2013
Bachelor of Arts - Education
University of Warsaw
10.1991 - 05.1995