AMY RUIZ
Littlefield,US
Summary
Very fast learner,willing to work hard,can take constructive criticism,work well with others
Overview
32
32
years of professional experience
Work History
Correctional Officer
Texas Civil Commitment Center
Littlefield, TX
10.2024 - Current
- Monitored resident's behavior to maintain safety and security within facility
- Conducted regular inspections of premises to identify potential security threats
- Responded to emergencies, employing conflict resolution techniques to de-escalate situations
- Assisted in transportation of resident's, ensuring compliance with safety protocols
- Conducted security checks of resident's and living areas.
- Supported mental health initiatives for resident's by connecting them with appropriate resources and services within the facility.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Received and inspected mail, property, and funds from visitors on behalf of designated resident's.
Ast.Food Service Director
Trinity Services Group, Inc
Oldsmar, US
10.2017 - Current
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Analyzed departmental documents for appropriate distribution and filing.
- Supported Chief Operating Officer with daily operational functions.
- Worked directly with [departments, clients, management] to achieve [result]
Food Service Supervisor
Trinity Services Group, Inc
Oldsmar, US
03.2015 - 09.2016
- Maintained clean dining room, lobby and service areas at all times.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Collaborated on hiring and termination decisions with management.
- Effectively listened to, understood and clarified guest concerns and issues.
- Emptied and maintained trashcans and outdoor dumpster area.
- Maintain proper temperature and humidity levels for meat products.
- Weighed and labeled products.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Adhered to safe work practices.
- Established and maintained a positive work environment.
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Ensured compliance with relevant regulatory employment rules and standards.
- Maintained high standards of cleanliness and sanitation.
- Prepared and maintained inventory records.
- Carried out supervisory responsibilities in accordance with company policies and applicable laws.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Resolved guest complaints quickly and efficiently.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Developed and maintained positive working relationships with others to reach business goals.
- Conducted performance reviews.
- Provided friendly and attentive service.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Received frequent customer compliments for going above and beyond normal duties.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Operated and sanitized all equipment in a safe and prop...
Ast. Manager
Trinity Services Group, Inc
Moriarty, US
05.2015 - 05.2016
- Updated daily logs, computer tracking systems and other relevant documentation.
- Adhered to safe work practices.
- Provided friendly and attentive service.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Collected empty carts and returned to the store.
- Packaged and labeled products.
- Engaged in suggestive selling and other sales techniques.
- Stocked and maintained cleanliness of stations.
- Developed and maintained positive working relationships with others to reach business goals.
- Carried out supervisory responsibilities in accordance with company policies and applicable laws.
- Prepared and maintained inventory records.
- Assisted co-workers whenever possible.
- Processed monetary transactions with cash, checks, gift certificates, travelers' checks, food stamps, coupons and store credit.
- Effectively listened to, understood and clarified guest concerns and issues.
- Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
- Assisted guests with finding items.
- Negotiated product prices, availability, distribution and delivery deadlines.
- Removed discontinued, old and slow-moving items from shelves.
- Collaborated on hiring and termination decisions with management.
- Served beverages, breads and butter and replenished items as necessary.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Verified cash drawer against the day's receipts.
- Delivered quality service by providing a warm and welcoming environment.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Inventoried and restocked items throughout day.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Set performance expectations and provided honest feedback.
- Received frequent customer compliments for going above and beyond normal duties.
- Monitored guest for intoxication and immediately reported conce...
Resident Care Associate
Safe Place of the Permian Basin
Midland, US
05.2013 - 05.2014
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
- Trained new staff on quality control procedures.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
- Processed monthly reports for department performance.
- Continually maintained and improved the company's reputation and positive image in the markets served.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Effective counseling in health maintenance and disease management.
- Managed clinical oversight for 44-bed unit.
- Provided on-call care at all times of day and night.
- Implemented necessary changes based on evaluation of staffing requirements and floor assignments.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Maintained all confidential personnel files, license and CPR compliance records.
- Created and maintained computerized record management systems to record and process data and generate reports.
- Ensured proper care for victims of domestic violence who presented to urgent care clinic.
- Responded to Code Red pages and followed through on disposition of patients.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- Interpreted and communicated new or revised policies to staff.
- Demonstrated ability to lead and motivate outstanding healthcare teams.
- Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Introduced, negotiated and implemented new projects to expand scope of engagement.
- Transported patients to and from different departments.
Security Officer
Civigenics Texas Inc
Amarillo, TX
01.2010 - 12.2011
- Monitored premises to ensure safety and security for staff and visitors.
- Responded promptly to incidents, maintaining order and minimizing disruptions.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Issued access cards to authorized personnel to monitor access points.
Security Officer
Geo
Dickens County
06.2007 - 02.2008
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular inspections of facilities to identify potential security risks.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Officer
Cornerstone
Post, TX
01.2003 - 11.2006
- Monitored premises to ensure safety and security for staff and visitors.
- Responded promptly to incidents, maintaining order and minimizing disruptions.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
Patient Care Technician
MTC Corrections
Post, TX
01.2001 - 11.2003
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize residents until further assistance arrived.
- Demonstrated adaptability by working effectively with residents of diverse backgrounds and medical conditions, providing personalized care for each individual.
Security Officer
Executive Administrative Services INC
Post, TX
01.2003 - 04.2003
- Monitored premises to ensure safety and security for staff and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Security Officer
Texon Management Group Inc (Eric Grey)
Dickens, TX
01.2000 - 11.2000
- Responded promptly to incidents, maintaining order and minimizing disruptions.
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular inspections of facilities, identifying potential hazards or security breaches.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Security Officer
Correctional Services Corporation
Dickens, TX
01.1999 - 12.1999
- Monitored premises to ensure safety and security for staff and visitors.
- Responded promptly to incidents, maintaining order and minimizing disruptions.
- Conducted regular inspections of facilities, identifying potential hazards or security breaches.
- Collaborated with law enforcement during investigations, providing detailed reports and evidence.
- Developed incident response plans, improving emergency preparedness across the organization.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Security Officer
Silverhawk Security Specialist Inc
Amarillo, TX
02.1999 - 10.1999
- Monitored premises to ensure safety and security for staff and visitors.
- Responded promptly to incidents, maintaining order and minimizing disruptions.
- Conducted regular inspections of facilities, identifying potential hazards or security breaches.
- Collaborated with law enforcement during investigations, providing detailed reports and evidence.
- Implemented access control measures to restrict entry and enhance overall security posture.
- Trained new security personnel on protocols, emergency procedures, and equipment usage.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Jailer
Moore County Sheriff's Dept
Dumas, TX
01.1998 - 02.1999
- Supervised daily activities of inmates to ensure safety and security within facility.
- Conducted regular inspections of cells and common areas to maintain compliance with regulations.
- Implemented emergency response protocols during incidents, enhancing overall safety measures.
- Trained new staff on procedures and best practices for inmate management and facility operations.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
- Monitored surveillance equipment regularly to identify potential safety hazards or violations within the facility.
- Enhanced security measures by participating in routine training exercises on emergency response protocols.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Established positive working relationships and maintained boundaries with resident offenders.
- Administered drug tests to inmates.
Correctional Officer
BRG Operations of Dickens County INC
Dickens, TX
09.1998 - 12.1998
- Monitored inmate behavior to maintain safety and security within facility
- Conducted regular inspections of premises to identify potential security threats
- Responded to emergencies, employing conflict resolution techniques to de-escalate situations
- Assisted in transportation of inmates, ensuring compliance with safety protocols
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
Client Advisor
Moore County Juvenile Probation
Dumas, TX
02.1997 - 08.1997
- Established strong client relationships through effective communication and personalized service delivery.
- Analyzed client needs to provide tailored solutions, enhancing customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline processes and improve service efficiency.
- Mentored junior advisors, fostering a culture of knowledge sharing and professional growth.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
Marine Corps Recruit/Unit Diary Clerk
Defense Finacial and ACCT
Camp Pendleton Ca
06.1993 - 02.1997
- Executed physical fitness training programs to enhance team performance and resilience.
- Enhanced teamwork and discipline through consistent daily exercises.
- Assisted in maintaining high standards of military conduct and readiness.
- Coordinated logistical support during training exercises to ensure operational success.
Education
Jailers License - Security
Amarillo College
Amarillo, TXMedical AST Certification - Medical Technology
Brown Mackie College
Albuquerque, NM09.2012
Certificate - High School Diploma
Spur High School
Spur, TX05.1993
Skills
- Administrative Or Clerical
- General Office Duties
- General Office
- Admin
- Telephone
- Greeting
- Customer Service
- Customer Service Oriented
- Answering
- Messages And Contact
Timeline
Correctional Officer
Texas Civil Commitment Center
10.2024 - Current
Ast.Food Service Director
Trinity Services Group, Inc
10.2017 - Current
Ast. Manager
Trinity Services Group, Inc
05.2015 - 05.2016
Food Service Supervisor
Trinity Services Group, Inc
03.2015 - 09.2016
Resident Care Associate
Safe Place of the Permian Basin
05.2013 - 05.2014
Security Officer
Civigenics Texas Inc
01.2010 - 12.2011
Security Officer
Geo
06.2007 - 02.2008
Security Officer
Cornerstone
01.2003 - 11.2006
Security Officer
Executive Administrative Services INC
01.2003 - 04.2003
Patient Care Technician
MTC Corrections
01.2001 - 11.2003
Security Officer
Texon Management Group Inc (Eric Grey)
01.2000 - 11.2000
Security Officer
Silverhawk Security Specialist Inc
02.1999 - 10.1999
Security Officer
Correctional Services Corporation
01.1999 - 12.1999
Correctional Officer
BRG Operations of Dickens County INC
09.1998 - 12.1998
Jailer
Moore County Sheriff's Dept
01.1998 - 02.1999
Client Advisor
Moore County Juvenile Probation
02.1997 - 08.1997
Marine Corps Recruit/Unit Diary Clerk
Defense Finacial and ACCT
06.1993 - 02.1997
Jailers License - Security
Amarillo College
Medical AST Certification - Medical Technology
Brown Mackie College
Certificate - High School Diploma
Spur High School