Amy Santana
Springdale,AR
Summary
Maintenance supervisor with several years of hands-on experience coordinating installations, repairs and maintenance tasks. Versed in monitoring and ordering inventory and determining types of installations and repairs needed. Friendly and punctual individual possessing strong eye-for-detail and sound knowledge of quality standards and safety regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Vacation Rental Property Manager
Melene Homes
Tampa, FL
01.2020 - Current
- Conducted property inspections to ensure rental units met safety and quality standards.
- Perform routine maintenance and repairs, preventing issues and ensuring property safety and satisfaction.
- Created marketing plans to promote available properties on various online platforms to maximize occupancy and revenue potential.
- Ensured compliance with local laws and regulations relating to vacation rental management operations.
- Lead a team of 5+ vendors (housekeeping, maintenance, and co-hosts) to ensure smooth operations across multiple properties in Florida.
- Foster strong relationships with guests, owners, and vendors, delivering top-notch customer service.
Facilities Maintenance Coordinator
Copeland Morgan
St. Pet, Florida
06.2019 - 09.2024
- Maintained records of inventory, repairs and services performed on facility equipment.
- Managed 35+ vacation rentals and provided maintenance support for over 100 long-term rentals.
- Coordinated the entire rental process, from furnishing and utility setup to listing management and guest relations.
- Handled property turnovers and tenant move-outs, performing maintenance, repairs, painting, and inspections.
- Maintained high standards of cleanliness and service, resulting in 500+ positive reviews from international guests.
- Implemented hands-on solutions for general repairs and maintenance across properties.
Senior Leasing Manager
Equialt LLC
Tampa, Florida
06.2017 - 06.2020
- Enhanced office efficiency by digitizing filing systems and implementing online forms, improving productivity by 42%.
- Assisted Spanish-speaking tenants, supporting them through the application process and maintenance requests.
- Coordinated tenant move-ins and move-outs, ensuring smooth transitions and timely communication.
- Reviewed all legal documents associated with new leases or renewals to ensure compliance with federal, state and local laws.
- Addressed maintenance inquiries, coordinating repairs to keep properties in top condition.
- Managed and resolved tenant issues and concerns promptly to maintain high satisfaction levels.
Education
High School Diploma -
Pine Ridge High School
Deltona, FLSkills
- OSHA Certified
- NCCER Certified
- Carpentry Certification
- Maintenance Oversight
- Customer service excellence
- Inventory and Supply Management
- Painting
- General Maintenance and Repairs
- Facility Management
- Maintenance Tracking Systems (Buildium, AppFolio)
- Power and hand tool use and management
- Bilingual (English and Spanish)
Certification
- OSHA 30-Hour Construction Safety & Health Card - Occupational Safety and Health Administration.
- NCCER Core Curriculum Certificate - National Center for Construction Education & Research.
- Carpentry Credentials – National Institute for Carpentry Excellence or NCCER.
- Google Project Management, Professional Certificate – Coursera and Google.
Timeline
Vacation Rental Property Manager
Melene Homes
01.2020 - Current
Facilities Maintenance Coordinator
Copeland Morgan
06.2019 - 09.2024
Senior Leasing Manager
Equialt LLC
06.2017 - 06.2020
- OSHA 30-Hour Construction Safety & Health Card - Occupational Safety and Health Administration.
- NCCER Core Curriculum Certificate - National Center for Construction Education & Research.
- Carpentry Credentials – National Institute for Carpentry Excellence or NCCER.
- Google Project Management, Professional Certificate – Coursera and Google.
High School Diploma -
Pine Ridge High School
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