Amy Santiago
Los Angeles,CA
Overview
6
6
years of professional experience
Work History
Aveanna Care Coordinator
Aveanna Heathcare
10.2022 - Current
- Handle incoming calls professionally by addressing inquiries, providing information, and resolving issues related to payroll, billing, and attendance, ensuring a high level of customer service and satisfaction.
- Collaborated closely with cross-functional teams to drive process improvements that enhanced overall service delivery.
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Used company software and databases to maintain records of services performed.
Front End Coordinator
Marshalls
08.2018 - Current
- Providing excellent customer service
- Ensures Associates execute tasks and daily activities in accordance with store plan
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Promotes a culture of honesty and integrity; maintains confidentiality
- Addresses customer concerns and issues promptly, ensuring a positive customer experience.
Education
General Education Diploma -
Culver City Adult School
Culver City, CA06.2017
Skills
- Bilingual in English and Spanish
- Ability to multi-task, strong attention to detail, strong organization skills, and a team player
- Performance evaluation
- Preparing and meeting report deadlines
- Excellent critical thinking skills with ability to independently resolve problems
- Excellent verbal and written communication including professional one-on-one interactions and phone
- Ability to work in a fast-paced, professional environment
- Ability to incorporate excellent customer service skills in dealing with peers and customers
- Supports and participates in store shrink reduction goals and programs
Timeline
Aveanna Care Coordinator
Aveanna Heathcare
10.2022 - Current
Front End Coordinator
Marshalls
08.2018 - Current
General Education Diploma -
Culver City Adult School