Amy Scamehorn
Gresham
Summary
Detail-oriented professional with proven expertise in customer service, data entry, and office administration. Committed to delivering exceptional support and streamlining processes to enhance team efficiency.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
State of Nebraska, Department of Motor Vehicles
Lincoln, NE
04.2026 - Current
- Processed vehicle registration and title transactions, maintaining accuracy in data entry.
- Supported administrative tasks by preparing reports and correspondence for team members.
- Coordinated with various departments to streamline communication regarding policy updates.
- Utilized DMV software systems to track customer information and service requests effectively.
- Participated in training sessions to enhance knowledge of motor vehicle regulations and procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in answering inquiries via phone and email, providing prompt and informative responses.
- Organized and maintained office files, improving document retrieval efficiency.
Shift Leader
FMI GROUP INC. CA.
York
02.2024 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new team members on operational procedures and best practices.
- Coordinated workflow schedules to optimize productivity and meet customer demands.
- Implemented process improvements that enhanced efficiency in service delivery.
- Monitored inventory levels and assisted in maintaining stock accuracy through regular audits.
- Led team meetings to communicate goals, updates, and performance expectations effectively.
- Resolved customer inquiries and concerns promptly to maintain high satisfaction levels.
- Collaborated with management to develop training materials for ongoing staff development initiatives.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Driver License Examiner
State of Nebraska, Department of Motor Vehicle
York, NE
01.2024 - 04.2026
- Evaluated applicants' driving skills through practical assessments and knowledge tests.
- Ensured compliance with state regulations during licensing examinations and vehicle inspections.
- Provided clear instructions to applicants regarding testing procedures and requirements.
- Maintained accurate records of examination results and applicant information in DMV systems.
- Educated applicants on safe driving habits and traffic laws as part of their driver''s license examination experience.
- Enhanced the efficiency of driver''s license examination process by implementing streamlined procedures and clear communication.
- Administered written tests and practical driving examinations to evaluate applicant knowledge and skill levels.
Correctional Corporal
State of Nebraska, Department of Correctional Services
York, NE
02.2019 - 01.2024
- Supervised daily operations within correctional facility ensuring safety and security protocols were followed.
- Conducted routine inspections to identify safety hazards and maintain compliance with institutional policies.
- Trained and mentored new staff on best practices for inmate management and emergency response procedures.
- Coordinated inmate activities, including recreational programs, to promote positive behavior and rehabilitation efforts.
- Developed and maintained accurate records of incidents, disciplinary actions, and inmate behavior assessments.
- Collaborated with multidisciplinary teams to enhance operational efficiency and improve facility management processes.
- Led initiatives to improve communication between staff and inmates, fostering a safer environment for all parties involved.
- Provided timely support during emergencies or critical incidents, contributing to swift resolution and minimal harm to involved parties.
- Assessed medical concerns presented by inmates quickly, coordinating necessary treatments with healthcare providers within the facility.
- Served as a liaison between inmates and their families or legal representatives, fostering open communication channels while adhering to confidentiality guidelines.
- Participated in disciplinary hearings as needed, presenting relevant evidence concerning inmate misconduct or policy violations.
- Streamlined record-keeping processes through meticulous documentation efforts, resulting in increased efficiency within administrative tasks related to inmate management.
Certified Nursing Assistant
York General
York, NE
01.2010 - 02.2019
- Provided compassionate patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs, accurately documenting changes and reporting to nursing staff for timely interventions.
- Assisted in maintaining a clean and safe environment, adhering to infection control protocols consistently.
- Collaborated with healthcare team to develop and implement individualized care plans for diverse patient needs.
- Trained new staff on best practices for patient handling and safety procedures, enhancing team performance.
- Led initiatives to improve patient satisfaction by actively listening to concerns and addressing needs promptly.
- Streamlined documentation processes, resulting in improved accuracy and efficiency in patient record-keeping.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
High School Diploma -
Centennial Public School
Utica, NE05-2005
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Inmate supervision
- Restraint techniques
- Security procedures
- Physical fitness
- Self-defense training
Timeline
Administrative Assistant
State of Nebraska, Department of Motor Vehicles
04.2026 - Current
Shift Leader
FMI GROUP INC. CA.
02.2024 - Current
Driver License Examiner
State of Nebraska, Department of Motor Vehicle
01.2024 - 04.2026
Correctional Corporal
State of Nebraska, Department of Correctional Services
02.2019 - 01.2024
Certified Nursing Assistant
York General
01.2010 - 02.2019
High School Diploma -
Centennial Public School