Amy Schmackle
Lannon,WI
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
27
27
years of professional experience
Work History
Keyholder
Jo-Ann Fabrics
Menomonee Falls, WI
04.2023 - Current
- Checked register tills for accuracy at the start and end of shifts.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Oversaw daily operations by handling key holder duties, including store opening and closing.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Ensured efficient execution of deposit processes and safeguarding procedures during store opening and closing.
- Provided support to ensure optimal customer satisfaction.
- Restocked shelves efficiently to maintain product availability and store presentation.
- Ensured accuracy by balancing cash registers.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Acting Store Manager
Jo-Ann Fabrics
Menomonee Falls, WI
11.2023 - 04.2024
- Monitored inventory management with meticulous audits.
- Oversaw daily banking transactions including deposits and withdrawals.
- Guided associates in mastering routine operations and protocols.
- Monitored stock levels consistently to maintain adequate supply.
- Completed bank deposits to ensure proper financial operations.
- Created weekly work schedules ensuring floor coverage aligned with budget restrictions.
- Set expectations for customer interactions and evaluated team compliance.
- Directed store activities on a daily basis, ensuring proper execution of cash handling and routine procedures.
Keyholder
Jo-Ann Fabrics
Menomonee Falls, WI
01.2021 - 01.2023
- Performed routine inventory audits to ensure sufficient stock levels.
- Oversaw opening and closing procedures, ensuring store security.
- Managed bank deposits ensuring compliance with security protocols.
- Directed operational activities, strengthening client interaction along with IT improvements.
- Contributed to maintaining a clean and organized store environment.
- Executed a range of duties such as managing transactions, displaying merchandise effectively, and maintaining stocked shelves.
Support Specialist
Michael’s Arts & Crafts
Germantown, WI
01.2017 - 01.2021
- Handle daily audits on registers to show daily income
- Process Price Changes, Returning and Damaging Products to keep inventory and product updated
- Verify inventory records correctly maintained by checking inventory to keep customers satisfied when coming to get product
- Receive packages and processing to support managers in maintain sales
- Maintain records for management daily reports to assist in business decisions
- Manage payroll records to ensure accurate pay
Class Instructor
Michael’s Arts & Crafts
Germantown, WI
01.2010 - 01.2019
- Taught Paper Crafting and Craft Technology to educate customers and increase sales and revenue
Sales Associate
Michael’s Arts & Crafts
Germantown, WI
01.2014 - 01.2017
- Maintained floor and products, cleaning, as-is damage product control if unusable
- Provided inventory in multiple locations for managers and acted as inventory captain
Cashier
Michael’s Arts & Crafts
Germantown, WI
01.2009 - 01.2014
- Managed and collected money from customers for payment
- Promoted customer support, transferring calls/ answering multiple lines
- Trained up to 10 new employees to process and compile front end records
General Office Assistant
Sussex Excavating and Grading
Lannon, WI
01.2002 - 01.2009
- Created billing documents for vice president for billing to clients
- Educated with technology advances to help vice president maintain files
- Organized documents on jump drive vs
- Paper to prevent overload in files
- Examined computer systems and kept it protected and up to date for the family owned company
Administrative Support
Waukesha County Department of Administration
Waukesha, WI
01.1998 - 01.2002
- Processed Accounting data in BAS software to help departments advance
- Managed and organized multi line phone and routed up to 20 calls daily
- Organized and retrieved collection correspondence to keep files up-dated for collectors
- Filed and coded records for multiple departments in county ensure accuracies
- Distributed files and processed files in multiple departments for the finance division
- Operated equipment for decollating papers and processed for Human Services department
- Created, updated, and maintained job posting documents
Education
Accounting Associates Degree - Accounting I-IV, Cost Accounting, and Payroll
Waukesha County Technical College
Pewaukee, WI01.2006
Business Assistant Certificate -
01.1999
Skills
- Proficient in Microsoft Word
- Intermediate Microsoft Excel Expertise
- Advanced Microsoft PowerPoint
- Intermediate Microsoft Access Proficiency
- Basic Microsoft Outlook Skills
- Customer Call Handling
- Records Organization Skills
- Invoice Processing
- Detail-Oriented Data Input
- QuickBooks Proficiency
- Detailed Transaction Tracking
- Inventory & Product Management
- Detailed Cash Drawer Reconciliation
- Opening and closing coordination
- Staff Shift Coordination
- Cash Management Precision
- Cash Deposit Management
- Team training and development
Websites
Timeline
Acting Store Manager
Jo-Ann Fabrics
11.2023 - 04.2024
Keyholder
Jo-Ann Fabrics
04.2023 - Current
Keyholder
Jo-Ann Fabrics
01.2021 - 01.2023
Support Specialist
Michael’s Arts & Crafts
01.2017 - 01.2021
Sales Associate
Michael’s Arts & Crafts
01.2014 - 01.2017
Class Instructor
Michael’s Arts & Crafts
01.2010 - 01.2019
Cashier
Michael’s Arts & Crafts
01.2009 - 01.2014
General Office Assistant
Sussex Excavating and Grading
01.2002 - 01.2009
Administrative Support
Waukesha County Department of Administration
01.1998 - 01.2002
Accounting Associates Degree - Accounting I-IV, Cost Accounting, and Payroll
Waukesha County Technical College
Business Assistant Certificate -
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