Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Amy Schuler

Leadwood,MO

Summary

Customer service representative with expertise in HIPAA compliance and conflict resolution. Proven track record of enhancing customer satisfaction and ensuring data accuracy. Strong team player with a positive attitude and ability to build rapport with clients. Committed to contributing to company success through relationship building and partnership cultivation.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

C3 Connect
Fenton, Missouri
06.2023 - 12.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted follow-up calls to address customer concerns, fostering satisfaction and loyalty.
  • Verified profiles per HIPAA standards, ensuring data protection and confidentiality for customers.
  • Updated medical claims for accuracy and compliance with regulations, enhancing claims processing reliability.
  • Transitioned into talent acquisition role within three months, showcasing adaptability. within three months, demonstrating rapid adaptability.

Assistant Store Manager

Dollar General Store
Gerald, Missouri
01.2018 - 01.2020
  • Managed daily store operations and staff scheduling to ensure efficient workflow and employee productivity.
  • Trained and supervised team members on policies and procedures to maintain compliance and improve team knowledge.
  • Oversaw inventory management, maintaining product availability at all times.
  • Resolved customer inquiries and issues, contributing to improved customer satisfaction and loyalty.
  • Ensured adherence to safety regulations and operational procedures throughout the store.

Home Health Aide

Attending Angels
Saint Clair, Missouri
01.2016 - 01.2017
  • Monitored client health through regular vital sign checks, enabling timely medical interventions.
  • Supported clients in personal care and daily living activities, promoting independence and comfort.
  • Delivered compassionate support to hospice patients, ensuring comfort and dignity during critical care.
  • Managed operation of dialysis machines in clinical settings to support patient treatment. to ensure patient safety and comfort.

Education

Bachelor of Science - Behavioral Sciences

Grand Canyon University
Phoenix, AZ
11-2028

Skills

  • Customer service
  • Customer support
  • HIPAA compliance
  • Data entry
  • Task coordination
  • Team collaboration
  • Conflict resolution

Accomplishments

  • Letter of recommendation from previous professors

Timeline

Customer Service Representative

C3 Connect
06.2023 - 12.2023

Assistant Store Manager

Dollar General Store
01.2018 - 01.2020

Home Health Aide

Attending Angels
01.2016 - 01.2017

Bachelor of Science - Behavioral Sciences

Grand Canyon University
Amy Schuler