Amy Seck

• Processed efficient and accurate cash, check, debit, and credit card payments using the Point-of-Sale system.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Helped with purchases and signed customers up for the rewards program.
• Operated the cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
• Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
• Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
• Scanned items and checked pricing on the cash register for accuracy.
• Issued receipts, refunds, credits, or change due to customers.

As Carter's sales associate, I engaged in ACT (acknowledge, connect, and thank), which is to treat everyone without bias, not judging based on stereotypes of how a person appears or is dressed. We deliver all-day ready service, ready to help and connect with.

Gained expertise in various retail roles including cashier, customer service, and stockroom duties.

• Assisted in identifying and preventing stock discrepancies.
• Handled damages, holds, and charity.
• Anticipated customer needs, provided them with excellent customer service, and handled and resolved customer complaints while upholding Carter's standards.
• Conducted daily merchandise replenishment, achieving full shelf availability.
• Maintained a clean, organized inventory, and curated displays of rotating seasonal clothing and accessories.
• Operated POS system dealing with credit, cash, exchanges, returns, and refunds to ensure a positive cash flow.
• Proactively stayed informed about Carter's latest sales offerings, and signed up over 85 customers for Carter's loyalty and credit card company.
• Restocked shelves as needed to ensure sufficient inventory levels.

• Consisted of marketing, business planning, and operating a business.
• Experience taught me how people's differences can come together as a collective whole. This job allowed me to be more outgoing, willing to try new things and develop new ways of thinking.

• Consisted of marketing, business planning, and operating a business.