Hi, I’m
Cheikh Bassirou Diakhate
Silver Spring,MD
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at TEAISM Restaurant through exceptional complaint resolution and empathy. Skilled in customer service and fluent in English, French, Arabic, and Wolof, I excel in high-pressure situations and team collaboration, significantly improving client relations and operational efficiency.
Overview
6
years of professional experience
Work History
TEAISM Restaurant
Customer Service Cashier
12.2023 - Current
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Global Transit & Services
Management and Customs Operation
02.2021 - 03.2022
Job overview
- Customs clearance of goods
- Risk management of customs services
- Preparation of documents and forms to move through import/export procedures
- Managed risks and resolved issues proactively, maintaining project momentum and minimizing delays.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Streamlined import and export processes by implementing effective documentation procedures.
- Processed customs declarations and maintained records of customs documents.
- Built strong relationships with key stakeholders such as customs brokers, freight forwarders, and regulatory agencies for smooth import/export operations.
- Analyzed shipping reports to identify opportunities for cost savings.
Company Serigne Seck Senegal (C3S)
Customer Service and Support
03.2019 - 01.2021
Job overview
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Education
University of Thies Thies/ Senegal
Bachelor of Arts from International Business Management
10.2018
Skills
- Customer Service
- Customer Satisfaction
- Customer Complaint Resolution
- Merchandise Restocking
- Adaptable and Flexible
- Team Collaboration
- Customer Relations
- Inventory Stocking
- Communication in different languages: English, French, Arabic and Wolof
Accomplishments
As an entrepreneur, i built my own business.
Reading and Sports
Reading is just amazing and thrilling, especially when it is done in different languages and different fields. it reduces stress and helps you relax. it also improve your concentration and memory. when you read not only you find new vocabulary and expressions but you enhance at the same time your writing and communicational skills. Reading can also help you to know more about your environment and increase your imagination and creativity.
In the same manner i love reading, i also like practicing sports. Because it is very useful in someone s life. Especially, i enjoy play goofball or soccer.
Physical movements have many benefits; they improve the health of the heart, build connection and relationship, such they increase mental health and self confidence.
Languages
English
Professional Working
French
Full Professional
Arabic
Full Professional
wolof
Native or Bilingual
Timeline
Customer Service Cashier
TEAISM Restaurant
12.2023 - Current
Management and Customs Operation
Global Transit & Services
02.2021 - 03.2022
Customer Service and Support
Company Serigne Seck Senegal (C3S)
03.2019 - 01.2021
University of Thies
Bachelor of Arts from International Business Management
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