Amy Semogan
Henderson,NV
Summary
A previous customer service associate and as of current a hardworking Shift Leader with 3 years of professional experience, specializing in store management in absence of the store manager, communication, customer service, cash handling, and team leadership.
Overview
4
4
years of professional experience
Work History
Shift Lead
Walgreens
08.2020 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees, and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Customer Service Associate
Walgreens
04.2019 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Science - Nursing
College of Southern Nevada
Las Vegas, NVAssociate of Applied Science - Nursing
Holy Child Colleges of Butuan
Butuan City, Philippines10.2018
Skills
- Ability to work as part of a team and collaborate effectively
- Exceptional organization and time management abilities
- Cash handling and exceptional records maintenance including balancing daily cash inventory
- Team leadership
- Customer service
- Excellent multi-tasker
- Detail-oriented
- Department management
Timeline
Shift Lead
Walgreens
08.2020 - Current
Customer Service Associate
Walgreens
04.2019 - 08.2020
Associate of Science - Nursing
College of Southern Nevada
Associate of Applied Science - Nursing
Holy Child Colleges of Butuan