Summary
Overview
Work History
Education
Skills
Dental Assistant Skills/ Qualifications
Timeline
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Destiny Pagan

New Britain,Connecticut

Summary

Results-driven professional with a proven track record in leveraging expertise and qualifications to excel in challenging and rewarding positions. Adept at strengthening knowledge and demonstrating exceptional skills to drive success. Seeking an opportunity to contribute valuable insights and make a significant impact.

Overview

5
5
years of professional experience

Work History

Shift Lead

Nardelli’s
Farmington, Connecticut
01.2023 - Current
  • Train new employees on company policies, operational procedures, and customer service standards.
  • Handle cash register transactions accurately, while providing excellent customer service.
  • Operate cash registers and balance cash drawers to ensure accuracy in transactions.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Identified opportunities for operational improvements and communicated them to management.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.

Shift Lead

Subway
New Britain, Connecticut
11.2020 - 01.2023
  • Provided quality customer service by adhering to company policies and procedures.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Assisted in the training of new staff members on proper sandwich-making techniques and shift operations.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.

Crew Member

Five Guys
Farmington, Connecticut
04.2020 - 04.2021
  • Adhered to safety and sanitation requirements regarding food handling, storage, and preparation.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Operated a variety of kitchen equipment such as grills, ovens, fryers, slicers.
  • Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
  • Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
  • Operated cash register to process customer payments accurately and efficiently.

Education

Certified Dental Assistant - Dental Assisting

American Institute
true
05.2025

High School Diploma -

New Britain High School
New Britain
05.2021

Skills

  • Exceptional organization and time management abilities
  • Multitasking and task prioritization
  • Operating under fast-paced circumstances
  • Excellent communication and interpersonal skills
  • Leadership skills like decision making, motivation, goal setting
  • Strong problem-solving skills
  • Ability to work as a team and collaborate effectively

Dental Assistant Skills/ Qualifications

  • Update and maintain client’s dental records
  • Perform routine dental cleanings and assist the dentist with complex dental procedures
  • Take and process X-rays of patient
  • Medical imaging (dental radiography)
  • Anatomy knowledge
  • Schedule patient appointments
  • Take billing and insurance details from patients
  • Advise patients on recommended oral hygiene
  • Organization skills enable these professionals to keep their workspace clean to ensure patients, dentists and other assistants are safe and healthy while working
  • Knowledge of dental instruments
  • Vital Signs & Patient Monitoring
  • Privacy / HIPAA Regulations
  • EMR systems
  • Chair-side assisting
  • CPR/BLS Certification

Timeline

Shift Lead

Nardelli’s
01.2023 - Current

Shift Lead

Subway
11.2020 - 01.2023

Crew Member

Five Guys
04.2020 - 04.2021

Certified Dental Assistant - Dental Assisting

American Institute

High School Diploma -

New Britain High School

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Destiny Pagan