Robert Baez
New York,NY
Summary
High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
6
6
years of professional experience
Work History
Shift Lead
Tmobile
03.2018 - 05.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Shift Supervisor
Bestbuy Retail Store
05.2016 - 02.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Retail Sales Associate
Finish Line
11.2014 - 06.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Bachelor of Arts - Digital Communications And Media
Baruch College of The City University of New York
New York, NY12.2022
Associate of Arts - Art History
Borough of Manhattan Community College of The City University of New York
New York, NY05.2018
Skills
- Digital Marketing: Demonstrating proficiency in online marketing strategies, social media management, and content creation for digital platforms
- Communication Strategies: Showcasing the ability to develop and implement effective communication plans for various audiences and channels
- Brand Management: I possess the ability to maintain and enhance the digital presence of a brand or organization
- Effective Communication: I have honed the ability to articulate ideas clearly and concisely, both in written and verbal form, making me an excellent communicator in various professional settings
- Interpersonal Skills: I have developed strong interpersonal skills through coursework and group projects, and job experience enabling me to collaborate effectively with colleagues, and clients
- Media Relations: My knowledge of communications enables me to handle media interactions professionally, making me a valuable asset in managing the organization’s public image
- Crisis Communication: With an understanding of crisis communication strategies, I can help organizations navigate challenging situations and maintain a positive reputation
- Cross-Cultural Awareness: My studies have exposed me to diverse cultures and communication styles, making you adept at working in multicultural environments
Timeline
Shift Lead
Tmobile
03.2018 - 05.2021
Shift Supervisor
Bestbuy Retail Store
05.2016 - 02.2018
Retail Sales Associate
Finish Line
11.2014 - 06.2016
Bachelor of Arts - Digital Communications And Media
Baruch College of The City University of New York
Associate of Arts - Art History
Borough of Manhattan Community College of The City University of New York