Open To Work
Amy Shannon
Newark,DE
Summary
Dedicated case manager with extensive experience in client advocacy and multidisciplinary collaboration. Skilled in crisis intervention and case documentation, contributing to the development of personalized care plans that enhance client engagement and well-being.
Overview
28
28
years of professional experience
Work History
Case Manager
Limen House
Wilmington, Delaware
04.2024 - 03.2026
- Developed personalized care plans and support strategies tailored to individual client needs.
- Facilitated support groups to promote client engagement and coping skills.
- Coordinated services with community resources and agencies to address specific client challenges.
- Provided crisis intervention support during challenging situations for clients.
- Communicated effectively with clients, families, and multidisciplinary teams daily.
- Documented case notes and maintained accurate client records for compliance.
- Delivered comprehensive case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring for families.
Probation Parole Officer
State of Delaware Department of Correction
Wilmington, Delaware
01.1998 - 02.2024
- Supervised offender compliance with probation and parole conditions.
- Conducted regular assessments of offender behavior and progress.
- Coordinated rehabilitation services and resources to enhance offender compliance with treatment goals.
- Maintained detailed records of interactions and case documentation.
- Counseled offenders on substance abuse treatment options available through community providers.
- Provided crisis intervention services during emergency situations involving offenders.
- Coordinated with local service providers to provide additional support services for clients.
- Investigated allegations of violation of parole or probation conditions by interviewing witnesses and obtaining evidence.
- Performed risk assessments on new offenders being considered for parole or probation placement.
- Participated in multi-disciplinary team meetings to review cases or develop solutions for difficult cases.
- Counseled adult felony offenders on legal, substance abuse, mental health, employment, and personal challenges to support their rehabilitation.
- Developed professional relationships with offenders through home, school, detention, and community visits.
- Facilitated group sessions with inmates to encourage positive behavior change and improve reintegration outcomes.
Criminal Justice Adjunct Instructor
Delaware Technical and Community College
Dover, DE
09.2008 - 01.2017
- Evaluated student assignments and provided constructive feedback on performance.
- Adapted courses to align with evolving student needs and interests, enhancing engagement.
- Developed instructional methods tailored to course content and objectives, improving student comprehension.
- Organized guest lectures with industry experts to enrich classroom learning experience.
- Created lesson plans to ensure adequate coverage of course objectives.
- Assessed student performance through quizzes, tests, and other assessments.
- Instructed students on principles, techniques, and tools used in careers.
Education
Bachelor of Science - Criminal Justice And Human Services
Wilmington University
New Castle, DE05-1995
Skills
- Patient assessments
- Crisis intervention
- Risk assessment
- Case documentation
- Client advocacy
- Community resource coordination
- Multidisciplinary collaboration
- Group facilitation
- Cultural competence
- Co-Occurring Disorders
Work Preference
Job Search Status
Open to workSalary Range
$45000/yr - $200000/yrTimeline
Case Manager
Limen House
04.2024 - 03.2026
Criminal Justice Adjunct Instructor
Delaware Technical and Community College
09.2008 - 01.2017
Probation Parole Officer
State of Delaware Department of Correction
01.1998 - 02.2024
Bachelor of Science - Criminal Justice And Human Services
Wilmington University