AMY SHEIN

Rapidly promoted twice within the first three months , from Wine Educator to Assistant Tasting Room Manager and then to Tasting Room Manager, based on leadership, guest engagement, and operational performance.

Consistently present on the tasting room floor, I focused on hosting memorable guest experiences that strengthened relationships, encouraged sales, and inspired repeat visits while supporting a collaborative, high‑performing team culture.

Key Contributions:

• Hired, trained, and mentored wine educators while developing an Assistant Tasting Room Manager and building a strong hospitality-focused team.
• Planned and executed winery events from concept through completion including themes, décor, catering, entertainment, rentals, staffing, and timelines.
• Managed private tastings, VIP visits, and curated guest experiences for winery visitors.
• Built strong relationships with Napa Valley concierges and hospitality professionals to increase winery visitation.
• Represented the winery at wine shows and private in-home tastings to build brand awareness and relationships with new clients.
• Implemented guest-tracking practices to personalize return visits and strengthen guest relationships.
• Partnered with the General Manager to establish monthly goals and managed payroll, commissions, and operational reporting.

• Built and operated a successful skincare and beauty practice focused on personalized service and long-term client relationships.
• Provided skincare treatments, makeup services, and eyelash extensions.
• Created a welcoming, luxury client environment that encouraged repeat business.
• Managed product selection, pricing, financial records, and licensing requirements.

• Provided world-class service in a fast-paced travel environment while ensuring passenger safety and comfort.
• Delivered exceptional service while maintaining strict safety and regulatory standards.
• Managed high-pressure situations with calm professionalism and strong communication.

• Managed daily operations of a small family-owned business including customer relationships, scheduling, vendors, and office administration.