Whitney Langley
Statesville,NC
Summary
Experienced Tasting Room Manager with expertise in hospitality and customer service management. Proven ability to enhance guest experiences and manage inventory efficiently. Recognized for strong leadership and adaptability in fostering a welcoming environment.
Overview
21
21
years of professional experience
Work History
Tasting Room Manager
Southern Distilling Company
Statesville, NC
07.2025 - Current
- The Tasting Room Manager will support the business's broader goals by managing Tasting Room activities. This position has various responsibilities that require balancing a multifunctional team leadership and management role with business and financial analysis. These responsibilities run concurrently with serving as the Tasting Room's lead customer service professional and meeting day-to-day operational needs. The position ensures that our brand represents the company's unique philosophies while expanding the customer base.
- Ensured high-quality, consistent bar service by preparing drinks according to established specifications.
- Managed guest orders efficiently, providing excellent customer service while adhering to all health and safety standards.
- Maintained cleanliness and organization of the bar area, including tools, glassware, garnishes, and cleaning supplies.
- Oversaw inventory tracking for retail merchandise using Toast POS, including conducting regular stock counts and reconciling discrepancies.
- Managed spirits inventory for both bar and retail, placing orders with distributors and ensuring stock levels met demand.
- Monitored and restocked syrups, pre-mixes, and garnishes; managed orders for bar snacks and kitchen stock.
- Prepared conference rooms and tasting areas for meetings, tastings, and special events, ensuring optimal setup, organization, and guest satisfaction.
- Ensured all bar areas were properly stocked with change and supplies, while maintaining organized marketing and retail storage.
- Conducted end-of-shift inventory checks, including bottle counts for accounting and reconciliation of POS sales.
- Managed cash flow by maintaining sufficient change in cash drawers and reconciling discrepancies at shift end.
- Ensured all operational areas (bar, kitchen, event spaces) remained clean, organized, and ready for the next shift.
- Supervised and supported bar staff, providing training on drink preparation and customer service standards.
- Collaborated with kitchen and management teams to ensure smooth, efficient operations during peak times.
Tasting Room Associate/Admin
Southern Distilling Company
Statesville, NC
09.2024 - 07.2025
- Southern Distilling Company seeks enthusiastic and personable individuals to join our team as Tasting Room Associates. This versatile role encompasses retail sales, guided tours, and bar service, providing a comprehensive experience to our guests. Ideal candidates will have a passion for bourbon, excellent communication skills, and a commitment to delivering exceptional customer service.
Front Desk
DivaFit
Falls Church
01.2011 - 01.2012
- Helping Customers pick the right size of clothing and shoes.
- Answering phones and processing sales.
- Taking Inventory of the merchandise.
Unit Secretary/CNA
CMC-Northeast Medical Center
Concord, NC
01.2007 - 01.2010
- Answering Telephones, along with helping Patients and their family members.
- Admitting Patients, Putting the charts together, and inputting MD orders.
- Drawing lab work, inserting Foley Catheters.
- Taking vitals signs, changing and bathing patients.
CNA
Dudley's Home Health
Mooresville, NC
01.2006 - 01.2007
- Helping Patients with their everyday needs, Shopping, and cleaning.
CNA
First Assembly Assisted Living
Concord, NC
01.2005 - 01.2006
- Helping Patients with bathing, feeding, and changing.
- I also helped with feeding and snack times.
Education
Legal Assistant -
Penn Foster
01.2012
High School Diploma - CNA
South Rowan High School
01.2004
Skills
- Team leadership
- Managing inventory
- Customer engagement
- Hospitality management
- Event preparation
- Inventory Management
- Time management
- Guest relations
- Scheduling coordination
- Adaptability and flexibility
- Customer relations
- Database maintenance
- Multitasking
- Helping others
Timeline
Tasting Room Manager
Southern Distilling Company
07.2025 - Current
Tasting Room Associate/Admin
Southern Distilling Company
09.2024 - 07.2025
Front Desk
DivaFit
01.2011 - 01.2012
Unit Secretary/CNA
CMC-Northeast Medical Center
01.2007 - 01.2010
CNA
Dudley's Home Health
01.2006 - 01.2007
CNA
First Assembly Assisted Living
01.2005 - 01.2006
Legal Assistant -
Penn Foster
High School Diploma - CNA
South Rowan High School