Hilary Clair
Santa Rosa,US
Summary
Dynamic manager with over a decade of experience in leading high-volume guest-facing operations, including tours, events, and food and beverage services. Recognized for building strong, cohesive teams and consistently delivering exceptional guest experiences. Proven track record in managing leaders, overseeing full P&L responsibilities, and driving significant financial results through data-driven decision-making and effective cross-functional collaboration. Committed to fostering an environment of excellence that enhances team performance and guest satisfaction.
Overview
10
10
years of professional experience
Work History
Tasting Room Manager
Benziger Family Winery
Glen Ellen, CA
07.2024 - Current
- Led analysis of sales data to refine inventory strategies, minimizing waste and achieving cost efficiencies. Oversaw tasting room sales through strategic operations management.
- Developed and implemented a staff training program that elevated service standards and improved inventory management processes.
- Revamped visitor experience protocols to enhance customer satisfaction and engagement.
- Directed tasting operations to enhance customer experience while developing staff capabilities for effective event execution and inventory optimization.
- Expanded tour program and diversified offerings to enhance customer experience.
- Collaborated with marketing, hospitality, and guest services departments to ensure alignment on strategic initiatives.
Tasting Room Manager
Imagery Estate Winery
Glen Ellen, CA
06.2020 - 07.2024
- Achieved significant improvements in guest satisfaction by refining experience metrics. Enhanced team capabilities through the implementation of structured staff development frameworks. Informed inventory decisions through comprehensive sales pattern analysis, resulting in increased efficiency.
- Revitalized tasting room experience by championing staff development and curating engaging wine events to attract and retain visitors.
- Implemented strategies for effective staff training and inventory management to improve operational efficiency and customer engagement in the tasting room.
- Evaluated sales data to identify trends, opportunities for growth, and areas requiring improvement in the tasting room product mix or pricing strategies.
General Manager
Iron Springs Pub & Brewery
San Rafael, CA
06.2018 - 06.2020
- Led the implementation of a cost-effective staffing model that maintained high service standards. Oversaw brewery operations to drive customer retention through strategic menu development and superior service execution.
- Achieved enhanced craft beer selections by analyzing market trends. Delivered effective management of P&L statements and executed cost-control measures that upheld quality standards. Maximized profit margins through strategic financial oversight.
- Developed clear performance benchmarks and guided team members to maintain high-quality customer service standards.
- Designed and implemented signature brewery experiences to enhance customer engagement and distinguish from competitors.
- Established strategic partnerships with local suppliers and craft beer community, reinforcing brand reputation.
- Spearheaded strategic menu planning and exceptional service delivery, resulting in 15% increase in customer retention.
- Managed daily operational activities to maintain compliance with health standards and deliver high-quality service.
- Managed budgeting processes, ensuring optimal allocation of resources to maximize profitability.
General Manager
Red Brick Restaurant
Petaluma, CA
05.2016 - 06.2018
- Developed and executed leadership programs focused on strengthening team cohesion, which contributed to lower turnover and more reliable service outcomes.
- Analyzed staff performance and established incentive structures that significantly improved service quality and streamlined operational efficiency across all restaurant departments.
- Created detailed performance metrics and incentive frameworks, ensuring alignment of staff objectives with business goals to boost service quality and operational efficiency.
- Utilized customer feedback metrics to identify service gaps and implement targeted training initiatives.
Education
Master of Arts - Communication
California State University-Chico
Chico, CASkills
- Guest relations
- Team leadership
- Operational efficiency
- Performance management
- Marketing and sales strategies
- Strategic planning
- Data analysis
Timeline
Tasting Room Manager
Benziger Family Winery
07.2024 - Current
Tasting Room Manager
Imagery Estate Winery
06.2020 - 07.2024
General Manager
Iron Springs Pub & Brewery
06.2018 - 06.2020
General Manager
Red Brick Restaurant
05.2016 - 06.2018
Master of Arts - Communication
California State University-Chico