Summary
Overview
Work History
Education
Skills
References
Timeline
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Deniece Knight

Santa Rosa,CA

Summary

Accomplished hospitality and business professional with over 28 years of experience in the spa and wine industries, including leadership at Stuhlmuller Vineyards. Demonstrated expertise in customer experience enhancement, operational oversight, and event execution. Adept in client relationship management, inventory control, marketing, and financial operations using QuickBooks. Renowned for strong problem-solving skills, team leadership, and a dedication to delivering exceptional service that cultivates ...

Overview

28
28
years of professional experience

Work History

Lead Tasting Room Manager

Stuhlmuller Vineyards
Healdsburg, CA
06.2022 - Current
  • Lead all tasting room operations including guest services, opening/closing protocols, and team coordination.
  • Oversaw wine inventory, supply procurement, and timely restocking to ensure seamless service.
  • Managed guest reservations and hosted engaging tasting experiences to drive brand loyalty.
  • Processed sales and managed orders using WineDirect and OrderPort platforms.
  • Coordinated both on-site and off-site events, such as the North Coast Wine Challenge.
  • Directed biannual wine club order fulfillment with emphasis on accuracy and customer satisfaction.
  • Delivered exemplary customer service, enhancing visitor satisfaction and repeat patronage.

Owner & Licensed Esthetician

SkinRetreat by Deniece
Santa Rosa, CA
01.1997 - Current
  • Founded and operate a successful spa business with a focus on personalized skincare services.
  • Built and maintained a dedicated client base through strategic marketing and superior service delivery.
  • Handled vendor negotiations to optimize supply costs and profitability.
  • Streamlined intake and consultation processes to improve efficiency and client care.
  • Provided tailored treatment plans based on in-depth skin assessments.
  • Ensured strict adherence to state health and sanitation regulations.
  • Remained current on esthetics trends and professional development to enhance service offerings.

Education

Certified Esthetician -

Santa Rosa Beauty College
Santa Rosa, CA

Associate of Arts - Fashion Design

Santa Rosa Junior College
Santa Rosa, CA

High School Diploma -

Montgomery High School
Santa Rosa, CA

Skills

  • Hospitality & Spa Management
  • Wine Industry Operations
  • Customer Relationship Management
  • Inventory & Order Fulfillment
  • Event Planning & Coordination
  • QuickBooks & Financial Oversight
  • Time Management & Multitasking
  • Strategic Marketing & Client Retention
  • Interpersonal Communication
  • Attention to Detail & Problem Solving

References

  • Brenda Bullington, (415) 286-3058
  • Adrienne Combes, (707) 239-0067
  • Erin VanValkenberg, (707) 486-7261

Timeline

Lead Tasting Room Manager

Stuhlmuller Vineyards
06.2022 - Current

Owner & Licensed Esthetician

SkinRetreat by Deniece
01.1997 - Current

Certified Esthetician -

Santa Rosa Beauty College

Associate of Arts - Fashion Design

Santa Rosa Junior College

High School Diploma -

Montgomery High School

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