Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Websites
References
Timeline
Generic

Jacquelyn Klein

Annapolis,United States

Summary

Driven by a passion for enhancing guest experiences, I excelled at Cooper's Hawk Winery and Restaurant by leveraging my training and mentoring skills and my ability to manage workloads effectively. Achieved notable improvements in service quality and team cohesion, demonstrating a strong blend of gracious hospitality and operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Tasting Room/ Supervisor/ Lead Restaurant Trainer

Cooper's Hawk Winery and Restaurant
Annapolis, MD
07.2018 - Current
  • Conducted personalized wine tastings for guests, aiding in selection and food pairing.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Provided customers with detailed information about the winery's club membership, products, and services.
  • Ensured communication between kitchen and service staff, ensuring seamless service.
  • Facilitated training for new employees on guest relations and gracious hospitality standards.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Conducted a weekly inventory of wine, beer, and liquor.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

Stylist Sales Associate

Q Heart iii at The Maryland Renaissance Festival
Crownsville, Maryland
08.2014 - Current
  • Created an inviting and inclusive atmosphere through attentive service, a friendly attitude, knowledge of products, and fashion trends.
  • Collaborated with team members to achieve sales targets and store objectives.
  • Embodied strong sense of fashion, enthusiastic attitude and brand aesthetics to generate interest in offerings.
  • Engaged in ongoing training and development to enhance styling expertise and product knowledge.
  • Managed inventory, ensuring availability of popular sizes and styles.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Remembered frequent customer names, sizes and clothing preferences.
  • Created a safe, welcoming, and positive environment for all kinds of customers.
  • Provided empathy when customers voiced their concerns about body image or gender expression.
  • Supported the owner/designer with a creative, and innovative mindset.
  • Participated in social media content to promote products and employment opportunities.
  • Maintained the illusion of living in 1536, under the rule of King Henry VIII.

Education

High School Diploma -

South River Senior High School
Edgewater, MD
05-2013

Skills

  • Employee motivation
  • Workload management
  • Team building
  • Training and mentoring
  • Gracious Hospitality-focused
  • Quality assurance
  • Guest relations

Affiliations

Attends art festivals, comic conventions, and renaissance fairs.

Visiting wineries and breweries.

Roadtrips to see friends all over the east coast.

Exploring new cities and trying the local food.

Enjoys video games on all consoles.

Modeling clothing and creating content for QHeartiii

Certification

  • Servsafe certified

Languages

Spanish
Limited

References

References available upon request.

Timeline

Tasting Room/ Supervisor/ Lead Restaurant Trainer

Cooper's Hawk Winery and Restaurant
07.2018 - Current

Stylist Sales Associate

Q Heart iii at The Maryland Renaissance Festival
08.2014 - Current

High School Diploma -

South River Senior High School
Jacquelyn Klein