Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Cowen

Wine Sales Professional
Santa Rosa,CA

Summary

Hardworking Customer Service Representative with nine years of experience working in the service industry. Trained in wine service and time management with knowledge of Bordeaux, Napa Valley and Sonoma County varietals with proven experience over the past three years. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

4
4
years of post-secondary education
9
9
years of professional experience

Work History

Tasting Room Representative

Louis M. Martini Winery
St. Helena, CA
05.2019 - Current
  • Adaptable to host up to 8 different tasting experiences including luxury tasting options
  • Highly experienced with Wine and Food pairings and seasonal menus that change on a 6 week basis
  • Knowledgeable about Bordeaux, Napa Valley and Sonoma County varietals
  • Frequently requested to host VIP guests, Trade groups and many of our club members due to superior level of service and hospitality
  • Responds to customer requests efficiently and offers excellent recommendations to products within our portfolio to exceed their expectations
  • Very successful wine club converter, consistently within the top 3 every month

Director of Weddings and Events

CourseCo
Rohnert Park, CA
10.2017 - 05.2019
  • Fast response times to all leads, including all lead generation websites such as theKnot, WeddingWire, Here Comes the Guide, Wedding Spot, and our own website.
  • Kept all lead generation webpages up to date
  • Specialized in custom all-inclusive wedding and event packages, tailoring a package to fit my clients wants, needs and budget
  • Extremely organized with digital and physical files to ensure all information cannot be lost
  • Excellent communication skills with clients, vendors, and in house staff to ensure client satisfaction and event success
  • Experienced with building Banquet Event Orders and making sure that they are clear and concise

"We just had our wedding reception at the end of March, and I have to say, this place will make your wedding a breeze. Especially Ashley! She helped making my wedding planning a stress-free experience. We were so pleased with their service and professionalism. They made everything so easy for us. The food was amazingly delicious from the apps to the main course (we had a lot of compliments from our guests about our food choices) and the cake was so delicious that our guests did not hesitate to take them home with them. They really turned my husband and I dream wedding into a reality and more. So, if you're looking for a venue that would make your wedding planning more enjoyable and bearable with very affordable price, Fairview is the place to go!"

Patrecia F

Hospitality Assistant

J Winery
Healdsburg, CA
12.2016 - 10.2017
  • Assisted wine specialists in providing superb service to our guests In charge of getting multiple venues set for service and doing quality inspections on wine
  • Sets-up and tears-down wine tastings and special events
  • Procured and delivered wines and supplies for tastings and special events
  • In charge of capturing and reporting the number of bottles poured for special events and assigned venues
  • Maintained property standards in regards to cleanliness, organization and general aesthetics.

Banquet Captain

Sonoma State Enterprise
Rohnert Park, CA
08.2012 - 12.2016
  • In charge of training and supervising a staff of sixteen employees
  • Restaurant manager and Catering Lead
  • Clear communication as well as organizational skills to be able to successfully manage multiple events and staffing
  • Experience setting up for catering events, professional service quality throughout the event and how to take down an event
  • Time management oriented especially when working on multiple events within the same time frame.

Education

Bachelor of Science - Business Marketing And Management

Sonoma State University
Rohnert Park, CA
08.2012 - 12.2016

Skills

Sales expertise

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Timeline

Tasting Room Representative

Louis M. Martini Winery
05.2019 - Current

Director of Weddings and Events

CourseCo
10.2017 - 05.2019

Hospitality Assistant

J Winery
12.2016 - 10.2017

Banquet Captain

Sonoma State Enterprise
08.2012 - 12.2016

Bachelor of Science - Business Marketing And Management

Sonoma State University
08.2012 - 12.2016
Ashley CowenWine Sales Professional