Michelle Rodriguez
Reno
Summary
Customer service professional with nearly 10 years of experience and a decade in management, known for creating positive experiences and leading teams effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tasting Room Manager
Miller Family Wine Company
01.2022 - 01.2026
- Oversaw daily operations of tasting room
- Established relationships with local businesses for cross-promotional opportunities.
- Trained and mentored staff on wine knowledge and service standards.
- Developed and implemented promotional events to enhance guest engagement.
- Managed inventory levels, optimizing stock rotation and product availability.
- Managed end-to-end payroll processing for employees, ensuring accuracy and compliance.
- Handled any cash deposits at the end of every month
Front Desk Supervisor
Best Western Casa Grande Inn
12.2018 - 01.2022
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Managed staff scheduling, optimizing workforce efficiency during peak hours.
- Trained and mentored new front desk associates on procedures and systems.
- Resolved guest inquiries and complaints swiftly, enhancing overall experience quality.
Team Lead
Jimmy Johns Sandwich Shop
09.2016 - 11.2018
- Supervised daily operations, ensuring staff adherence to food safety and quality standards.
- Trained and mentored new team members on sandwich preparation and customer service protocols.
- Streamlined order fulfillment processes, enhancing efficiency during peak hours.
- Managed inventory levels, reducing waste through effective stock rotation practices.
Education
High School Diploma -
Olive Grove Charter School
Santa Maria, CASkills
- Team leadership
- Customer relations
- Hiring and onboarding
- Scheduling
- Payroll
- Inventory tracking and management
Certification
- Santa Barbara Ambassador
- Food handling certification
- RBS (Responsible Beverage Service)
- ABC (Alcohol Beverage Control)
Languages
Spanish
English
Timeline
Tasting Room Manager
Miller Family Wine Company
01.2022 - 01.2026
Front Desk Supervisor
Best Western Casa Grande Inn
12.2018 - 01.2022
Team Lead
Jimmy Johns Sandwich Shop
09.2016 - 11.2018
High School Diploma -
Olive Grove Charter School