Breanna Wahl
Richmond Hill,GA
Summary
Seasoned Tasting Room Manager with a proven track record at Brown County Winery, enhancing customer experience and fostering repeat business through exceptional guest relations and wine knowledge. Skilled in team leadership and inventory management, adept at driving promotions and special events. Demonstrates interpersonal abilities and a knack for hiring and onboarding, significantly improving team efficiency and service quality.
Overview
9
9
years of professional experience
Work History
Tasting Room Manager
Brown County Winery
08.2019 - 05.2024
- Collaborated with winery team to plan and execute successful special events and promotions.
- Managed cash handling procedures effectively to ensure accurate accounting of daily revenue.
- Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
- Provided excellent customer service with prompt attention to inquiries or concerns from both in-person guests and online correspondences.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Managed daily tasting room operations, ensuring a clean, organized, and welcoming environment for guests.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
DSW
06.2019 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Justice Tween Brands
05.2015 - 04.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
Edgewood High School
Ellettsville, IN05.2015
Skills
- Interpersonal abilities
- Wine Knowledge
- Wine Club Management
- Customer Service
- Guest Relations
- Hiring and Onboarding
- Inventory Tracking and Management
- Team Leadership
Timeline
Tasting Room Manager
Brown County Winery
08.2019 - 05.2024
Assistant Manager
DSW
06.2019 - 04.2021
Assistant Manager
Justice Tween Brands
05.2015 - 04.2019
High School Diploma -
Edgewood High School
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