Rachel Romero
Grand Junction,Colorado
Summary
Hardworking and passionate job seeker with strong customer service skills eager to secure fulfilling employment. Ready to help team achieve company goals. I am passionate about creating positive and enduring relationships with customers and colleagues. I thrive in environments where I can contribute to the success of the organization through exceptional interpersonal interactions and service delivery
Overview
23
23
years of professional experience
Work History
Tasting Room Manager
Red Fox Cellars
05.2015 - Current
- Conducting an enhanced and personalized wine sensory experience
- Manage wine club, correspondance, and send out monthly shipments
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented inventory control measures to track waste and maintain accurate stock levels.
- Making cocktails and concocting new appealing drinks for ever-changing menu
- Maintaining an appealing and well stocked gift shop
- Assisting in wine making, bottling, and labeling wines
- Seeking out and scheduling vendors for events, and every day business
- Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
- Contributed to increased brand awareness by actively engaging with visitors about the winery''s history, production process, vineyards, and awards received.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Ensured compliance with all applicable local, state, and federal regulations related to alcohol consumption and sales.
- Evaluated sales data to identify trends, opportunities for growth, and areas requiring improvement in the tasting room product mix or pricing strategies.
- Provided excellent customer service with prompt attention to inquiries or concerns from both in-person guests and online correspondences.
- Increased tasting room sales through effective upselling techniques and promoting wine club memberships.
- Assisted in the development of marketing materials for promotional events, tastings, and seasonal offerings.
- Collaborated with winery team to plan and execute successful special events and promotions.
- Managed cash handling procedures effectively to ensure accurate accounting of daily revenue.
- Managed daily tasting room operations, ensuring a clean, organized, and welcoming environment for guests.
- Achieved consistent high ratings on customer satisfaction surveys by focusing on exceptional service quality.
- Interacted well with customers to build connections and nurture relationships.
- Handled recruiting, interviewing, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Photographer
Ooh Snap Photo Service/Past to Present Imaging
01.2011 - Current
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Digitally edited, toned, captioned, and uploaded photographs for publication.
- Running a professional photo booth, catered to specific events needs
- Marketing both my photography and photo booth and creating appealing advertisements
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
Customer Pick-up
American Furniture Warehouse
07.2012 - 06.2013
- Checking inventory and transferring inventory between multiple stores
- Accessing receipts, scheduling pick ups and directing warehouse deliveries
- Making intercom announcements
- Answering and directing phone calls to the appropriate department
- Streamlined effective communication between store/warehouse
- Maintain a clean and organized work space
- Stocking supplies for Sales team
- Handled challenging situations calmly and professionally, addressing customer concerns effectively.
Server
Fly’n Roosters
02.2009 - 08.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained a clean and orderly dining area for an enjoyable guest experience
Server
Genghis Grill
10.2004 - 04.2009
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Shift Manager, supervisor
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Medical Records
Colorado West Otolaryngologist
11.2007 - 01.2009
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Safeguarded patient confidentiality while maintaining comprehensive medical records compliant with HIPAA regulations.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained accurate medical records, ensuring proper documentation of treatments and progress.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Receptionist
Olson Business Machines
06.2001 - 08.2001
- Answering busy multi line phone system
- Filing Documents, Invoicing, faxing, shipping
- Maintained business relationships with customers and owner
Education
High School Diploma -
Grand Junction High School
Grand Junction, CO05.2004
Skills
- Customer Service
- Multitasking
- Problem-solving abilities
- Excellent Communication
- Team Leadership
- Adaptability and Flexibility
- Reliability
- Scheduling Coordination
- Brand Promotion
- Wine Knowledge
- Teamwork and Collaboration
- Product presentation
- POS System Operation
Hobbies and Interests
In my free time I enjoy expressing myself through photography. I also enjoy the great outdoors, quality family time and travel
Timeline
Tasting Room Manager
Red Fox Cellars
05.2015 - Current
Customer Pick-up
American Furniture Warehouse
07.2012 - 06.2013
Photographer
Ooh Snap Photo Service/Past to Present Imaging
01.2011 - Current
Server
Fly’n Roosters
02.2009 - 08.2012
Medical Records
Colorado West Otolaryngologist
11.2007 - 01.2009
Server
Genghis Grill
10.2004 - 04.2009
Receptionist
Olson Business Machines
06.2001 - 08.2001
High School Diploma -
Grand Junction High School
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