Ruby Finch
Lake Katrine,NY
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Cellars at Red Maple Vineyard. Excelled in maintaining dining area cleanliness and managing guest relations, demonstrating exceptional problem-solving skills and a high-energy attitude. Proven track record of effectively training staff and enhancing customer satisfaction. As well as customer service experience, in the working environment, responsible and receptive to criticism.
Overview
7
7
years of professional experience
Work History
Waitress
Cellars at Red Maple Vineyard
Ulster Park, NY
05.2024 - Current
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Trained new employees to perform duties.
Salesperson and Produce Packer
Maynard Farms
Port Ewen, NY
06.2017 - Current
- Working as a produce packer, as well as a salesperson, enabled me to follow the whole process of farm-to-table food.;
- As a Produce Packer, I worked on sorting fruit, vegetables, and understanding the importance of timely distribution;.
- As a salesperson, I have had seven years of customer service experience, offering advice and cashing people out at the farmers' markets;.
Lead Busser, Shakemaker
Santa Fe Burger Bar
Rosendale , NY
07.2021 - 05.2024
- Ensured cleanliness of restaurant, including tables, chairs, floors, windows and other surfaces, including those used while making milkshakes;.
- Assisted servers in providing outstanding customer service;.
- Greeted guests and provided them with menus;.
- Proactively removed used plates, silverware and glasses from tables between courses;.
- Followed safety protocols while operating blenders, mixers and other kitchen equipment.
VIP Section Waitress
Saugerties Stallions Baseball
Saugerties, NY
05.2023 - 09.2023
- This job provided experience, working with customers in a setting other than a restaurant, but at a baseball stadium. Exemplifying my flexibility in work space.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
Education
Environmental Science Management
University of Rhode Island
Kingston, RISkills
- Dining area maintenance
- Time management
- Front-of-house display creation
- Handling complaints
- Guest relations management
- Bar terminology
- Leadership
- Personable
- Problem solver in stressful situations
- Effective customer upselling
- Money handling
- Decision-making
- Verbal and written communication
- High-energy attitude
- Staff training
- Active listening
- Positive and professional
Affiliations
- Ice Hockey
- Tennis
- Chi Omega, Lambda Beta chapter
- Coaching "Hudson Valley Icebergs", a hockey team for less able children
- President of KHS class of 2024, as well as treasurer
Accomplishments
- Top 10% of a graduating class of 437 students
Languages
Spanish
Limited
References
References available upon request.
Timeline
Waitress
Cellars at Red Maple Vineyard
05.2024 - Current
VIP Section Waitress
Saugerties Stallions Baseball
05.2023 - 09.2023
Lead Busser, Shakemaker
Santa Fe Burger Bar
07.2021 - 05.2024
Salesperson and Produce Packer
Maynard Farms
06.2017 - Current
Environmental Science Management
University of Rhode Island
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