Amy Shook
San Marcos
Summary
Dedicated lead server with a focus on exceptional customer service, money handling, and food safety compliance. Proven ability to enhance dining experiences and train new staff effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Server/Server/Host/Bartender
The Root Cellar Cafe & Catering
San Marcos
11.2022 - Current
- Supervised dining room operations and ensured smooth service flow.
- Provided exceptional customer service to enhance dining experiences.
- Took and processed orders accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new servers on restaurant policies and procedures.
- Handled customer inquiries and resolved issues effectively and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Host
The Yard
McKinney
05.2022 - 07.2022
- Greeted and seated guests in a friendly and welcoming manner.
- Managed reservations and organized seating arrangements effectively.
- Coordinated with kitchen staff to ensure timely service and guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Trained new hosts on operational procedures and customer service standards.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Education
High School Diploma -
Mckinney North High School
McKinney, TX05-2020
Bachelor of Science - Health Sciences
Texas State University
San Marcos, TXSkills
- Customer service
- Menu memorization
- Order management
- Food safety compliance
- Money handling
- Reservation management
- Training new staff
- Effective communication
- Special dietary requirements
- Tabs and food running
- Effective customer upselling
- Staff supervision
- Server support
- Point of sale (POS) system operations
Certification
- Food Handlers
- TABC
Timeline
Lead Server/Server/Host/Bartender
The Root Cellar Cafe & Catering
11.2022 - Current
Host
The Yard
05.2022 - 07.2022
High School Diploma -
Mckinney North High School
Bachelor of Science - Health Sciences
Texas State University