Yamileth Trujillo
San Jose,CA
Summary
Highly personable and skilled in customer service, with background in all front of house positions in fast-paced settings. Known for creating a welcoming atmosphere for guests and enhancing customer loyalty. Strong work ethic, adaptability, and exceptional interpersonal skills. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host, Server, Bartender and Shift Lead
Opa! Authenthic Greek Cuisine
, CA
06.2021 - Current
- Organize reservations and manage seating through OpenTable, ensuring smooth guest flow.
- Deliver high-quality service by anticipating guest needs and addressing concerns promptly.
- Conduct monthly liquor inventory, and submit weekly orders, maintaining optimal bar stock levels.
- Build strong relationships with regular patrons, enhancing customer loyalty.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
Host
Gen Korean BBQ
Westgate, CA
08.2022 - 11.2022
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Managed dining room layout to maximize efficiency of staff members.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Took beverage orders and served drinks during peak meal times.
- Contributed to team efforts by accomplishing related tasks as needed.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Host
Red Lobster
San Jose, CA
11.2021 - 01.2022
- Ensured smooth operations by aiding with upkeep of organized and guest-ready facilities.
- Filled faxed, mobile and online orders accurately, efficiently, and on-time.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
Education
Associate of Arts - Computer Science And Linguistics
De Anza College
Cupertino, CA12-2027
High School Diploma -
Abraham Lincoln High School
San Jose, CA06-2020
Skills
- Server support
- POS software
- Guest relations
- Up-selling techniques
- Food allergy awareness
- Customer service
- Hospitality and accommodation
- Reservation management
Certification
- CA Food Handlers
- CA RBS
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Host
Gen Korean BBQ
08.2022 - 11.2022
Host
Red Lobster
11.2021 - 01.2022
Host, Server, Bartender and Shift Lead
Opa! Authenthic Greek Cuisine
06.2021 - Current
Associate of Arts - Computer Science And Linguistics
De Anza College
High School Diploma -
Abraham Lincoln High School