Amy Shuster
Barberton,Ohio
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
14
14
years of professional experience
Work History
Customer Connection Center Supervisor
Sterling Jewelers
04.2010 - Current
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Guided team members on their selected career path providing opportunities to shadow in the area of interest;.
Education
BS Business Administration -
Herzing University
08.2009
Skills
- Workplace Safety
- Team Management
- Recruitment and hiring
- Creative solutions
Timeline
Customer Connection Center Supervisor
Sterling Jewelers
04.2010 - Current
BS Business Administration -
Herzing University
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