Amy Sikking
Richland,NJ
Summary
Experienced business professional with more than 10 years of experience in healthcare staffing, payroll, billing, administrative coordination, customer service, and office support. Additional experience providing classroom and student support within a school setting, along with extensive volunteer leadership in school and community events. Strong organizational, communication, multitasking, and team leadership skills with the ability to manage responsibilities in fast-paced environments.
Overview
2019
2019
years of professional experience
Work History
Long-Term Substitute Paraprofessional
St. Mary School
Vineland, NJ
11.2017 - 06.2018
- Provided instructional reinforcement and classroom support to lead teacher.
- Assisted with classroom organization, and student learning activities.
- Supported small-group instruction and individualized student needs.
- Supervised students and parent volunteers during cafeteria/recess periods.
- Maintained a structured, safe, and positive school environment.
Substitute Teacher, Kindergarten
St. Mary School
Vineland, NJ
11.2017 - 06.2018
- Delivered instruction in the absence of the regular teacher.
- Implemented lesson plans and maintained classroom routines.
- Managed student behavior and ensured classroom safety.
- Communicated with staff regarding classroom needs and student progress.
Staffing Supervisor
PROTOCALL
Philadelphia, PA
09.2008 - 05.2009
- Conducted interviews, onboarding, orientation, and employee compliance processing.
- Coordinated staffing placements and scheduling between clients and employees.
- Assisted with payroll, billing, collections, and HR reporting support.
- Generated sales leads and supported daily branch operations.
- Managed employee safety incentive programs.
- Healthcare Staffing Agency
Payroll / Billing Coordinator
PROTOCALL
Cherry Hill, NJ
02.1999 - 05.2009
- Processed payroll for approximately 150 employees, billing, invoices, and client account records.
- Maintained employer accounts and pay/bill information within staffing systems.
- Generated financial and sales reports for management.
- Assisted accounting and staffing departments with operational support.
- Healthcare Staffing Agency
Implementation Coordinator
PROTOCALL
Sewell, NJ
01.2005 - 09.2008
- Coordinated operational implementation of software and technical projects.
- Planned project timelines, assigned resources, and ensured timely completion.
- Managed data transfers and system setup while maintaining accuracy.
- Trained end users and assisted with troubleshooting and system support.
- Healthcare Staffing Agency
Receptionist / Coordinator Assistant
PROTOCALL
Voorhees, NJ
08.1997 - 02.1999
- Managed front desk operations, calls, visitor reception, and intake processing.
- Assisted with scheduling, payroll corrections, and client record maintenance.
- Supported office operations and staffing coordinators as needed.
- Received recognition for outstanding customer service.
Account Representative – Collections Department
Alliance Data Systems
Voorhees, NJ
Education
Bachelor of Science - General Business, Marketing
Drexel University
Philadelphia, PA01-2008
Associate of Science - Business Administration
Camden County College
Blackwood, NJ01-2004
Skills
- Office Management
- Administrative Support
- Strong Interpersonal Communication
- Payroll and Billing Oversight
- Data Entry Expertise
- Records Management
- Microsoft Word & Excel
- Event organization
- Classroom support
- Student Assistance
- Leadership and coordination
Timeline
Long-Term Substitute Paraprofessional
St. Mary School
11.2017 - 06.2018
Substitute Teacher, Kindergarten
St. Mary School
11.2017 - 06.2018
Staffing Supervisor
PROTOCALL
09.2008 - 05.2009
Implementation Coordinator
PROTOCALL
01.2005 - 09.2008
Payroll / Billing Coordinator
PROTOCALL
02.1999 - 05.2009
Receptionist / Coordinator Assistant
PROTOCALL
08.1997 - 02.1999
Associate of Science - Business Administration
Camden County College
Account Representative – Collections Department
Alliance Data Systems
Bachelor of Science - General Business, Marketing
Drexel University
HONORS & ACHIEVEMENTS
National Dean’s List Recipient, Who’s Who Among American College Students Nominee, Special Recognition Award for Exceptional Customer Service