Amy Silva
Converse,Texas
Summary
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 30 pounds. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 30 years of experience working in busy fast pace environments.
Overview
13
13
years of professional experience
Work History
Caregiver
Griswold Home Health
11.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Caregiver
Adante Assisted Living
03.2023 - 11.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Customer service representative
Bill Miller
02.2019 - 01.2023
- Maintained high standards of customer service during high volume fast paced operations
- Greeted and informed customers of products, fostering positive store experience
- Processed cash and credit card for customer purchases
- Resolved customer complaints by exchanging products, refunding money, or adjusting bills
- Developed relationships with new staff members, and assisted existing staff members in their career development.
St PJs Children’s Home
12.2015 - 01.2017
- I always placed the needs of the children first by being responsible for their daily care and supervision while maintaining professional and acceptable boundaries at all times
- I strive for positive relationships with clients and staff always
- I am a team player who works well with other staff
- I have shown good judgment in displaying a willingness to make quick and sound decisions
- I have experience in documenting all serious incidents completely, accurately and in a timely manner
- I have been trained in techniques including verbal redirection, de-escalations and containment
- I am punctual with regular attendance.
Southwest Key
05.2013 - 09.2015
- I worked with ORR residents
- I maintained appropriate boundaries with residents
- I maintained an orderly and clean living area while always being punctual with good attendance
- I trained to verbally redirect and de-escalate situations and containments when needed.
BCFS
04.2011 - 08.2012
- I assisted the team lead when needed overseeing staff and residents at night
- Worked overnight monitoring ORR residents
- Helped with intakes by providing the residents with proper clothes and hygiene essentials.
Education
High School Diploma -
Albert Lea High School
01.1996
Skills
- I worked with a register, I know how to count and manage money
- I know how to manage money to the correct amount I am able to process transactions correctly
- I am proficient at Microsoft Office, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and Outlook I am also skilled in using email
- 25 Words Per Minute
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
- Strong Ethics
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Griswold Home Health
11.2023 - Current
Caregiver
Adante Assisted Living
03.2023 - 11.2023
Customer service representative
Bill Miller
02.2019 - 01.2023
St PJs Children’s Home
12.2015 - 01.2017
Southwest Key
05.2013 - 09.2015
BCFS
04.2011 - 08.2012
High School Diploma -
Albert Lea High School