Leslie Veal
Providence,RI
Summary
Learning to be curious leads to achieving short and long-term objectives, from problem solving, compliance, dwell time, loadout, and workflow tasks. Effectiveness in an efficient manner. Provide value to every aspect of the building. Deliver measurable results, and enhance organizational success. Safety stayed the number one, top priority. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Sales Associate
Family Dollar
Providence, RI
06.2012 - 09.2024
- Train new employees.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
Learning Ambassador
AMAZON, INC.
Bellingham, Mass
07.2020 - 08.2024
- Built trust
- Record data on associate progress to determine next steps for success
- Corresponded staffing
- Facilitating smooth communication
- Successfully achieving quality workflow
- Improved and complete audits
- Lead by example.
- Enforced SOPS.
- EDV trained.
- Provided guidance to associates on how to navigate the Learning Management System.
- Conducted one-on-one or group tutorials for associates who needed extra help.
- Assisted faculty in creating course materials and activities that support learning objectives.
- Facilitated virtual classroom discussions on various topics related to the course content.
- Collaborated with faculty members to identify areas of improvement in the curriculum design.
- Analyzed associate's performance data to recommend strategies for improving learning outcomes.
Interim Learning Trainer
AMAZON, INC.
Bellingham, Mass
10.2023 - 01.2024
- Skill Enhancement
- Develop, maintain, applied learning tools and methods, checklists, and skill-building to encourage associate growth
- Process Improvement
- Evaluate and improve processes within the delivery station
- Supervised Over 100+ new associates
- Manage a team of trainers
- Supervise instructors during sessions
- Audit training plans
- Ensured standard onboarding
- Monitor standard work
- Ensured accuracy and compliance
- Labor track associates.
Residential Staff
West Bay Residential
Warwick, RI
08.2016 - 01.2024
- Monitor clients and maintain a safe environment
- Model appropriate behavior in the home and community
- Crisis Intervention
- Transport clients to daily appointments.
- Provided support and guidance to residents with mental health issues.
- Conducted individual and group counseling sessions for clients.
- Developed individualized treatment plans based on the needs of each resident.
- Maintained accurate records of client data including case notes, progress reports, and other documents related to services provided.
- Provided crisis intervention services when needed by responding quickly to requests from clients or staff members.
- Participated in community outreach activities to raise awareness about available resources for individuals struggling with mental health issues.
- Assisted in creating a safe environment by enforcing rules and regulations within the residential facility.
- Supported families during visits with their loved ones at the residential facility.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Trainee
Youth Build Providence
Providence, RI
09.2015 - 06.2016
- Gained and applied experience in: Home renovation
- Power tool usage
- Work-site maintenance.
- Identified areas where additional or refresher training is needed for employees.
- Analyzed data from trainee feedback forms to improve future trainings.
- Resolved any issues that arose during the course of a training session.
- Assessed overall quality of the training program by evaluating participant feedback.
- Participated in meetings with other trainers to discuss strategies for improving learning outcomes.
- Prepared reports summarizing results from evaluation assessments after each session concluded.
- Attended training sessions and meetings to learn new information and develop personal skills.
Education
High School Diploma -
YouthBuild Providence
Providence, RIAS Business Administration -
SNHU
Skills
- Learn to be curious lead to achieving short and long-term objectives from problem solving, compliance, dwells, loadout, and workflow tasks
- Effectiveness in an efficient manner
- Provide value to every aspect of the building
- Deliver measurable results and enhance organizational success
- Safety stayed the number one top priority
- Built trust
- Record data on associate progress to determine next steps for success
- Corresponded staffing
- Facilitating smooth communication
- Successfully achieving quality workflow
- Improved and complete audits
- Lead by example
- Enforced SOPS
- EDV trained
- Skill Enhancement, Develop, maintain, applied learning tools and methods, checklists, and skill-building to encourage associate growth
- Process Improvement Evaluate and improve processes within the delivery station
- Supervised Over 100 new associates
- Manage a team of trainers
- Supervise instructors during sessions
- Audit training plans
- Ensured standard onboarding
- Monitor standard work
- Ensured accuracy and compliance
- Labor track associates
- Monitor clients and maintain a safe environment
- Model appropriate behavior in the home and community
- Crisis Intervention
- Transport clients to daily appointments
- Provide customer service
- Operate register, cash handling and safe count
- Inventory
- Train new employees
- Gained and applied experience in: Home renovation, Power tool usage, Work-site maintenance
- Assisted with the construction and development of local community garden
- Serve food to families in need at a community church
- Assisted with the 4th Annual Build-A-Bed for children in the city of Providence
- Strong interpersonal skills
- Detailed Orientation
- Punctual
- Respectful of deadlines
- Organized
- Great Communication skills
- Problem Solver
- Creativity
- Lead and develop
- Leadership
- Customer Obsession
- Receive feedback effectively
- Data Entry
- Hazardous Trained
- Document Maintenance
- Service-oriented
- Money Handling
- Exceeds sales goals
- Reading comprehension skills
- Relationship Building
- Negotiation Tactics
- Meeting deadlines
Civicengagement
AmeriCorps, Providence, RI, Volunteer, 09/2015 - 09/2016, Assisted with the construction and development of local community garden, Serve food to families in need at a community church, Assisted with the 4th Annual Build-A-Bed for children in the city of Providence
Timeline
Interim Learning Trainer
AMAZON, INC.
10.2023 - 01.2024
Learning Ambassador
AMAZON, INC.
07.2020 - 08.2024
Residential Staff
West Bay Residential
08.2016 - 01.2024
Trainee
Youth Build Providence
09.2015 - 06.2016
Sales Associate
Family Dollar
06.2012 - 09.2024
High School Diploma -
YouthBuild Providence
AS Business Administration -
SNHU