Amy Sinkus

Work History

ITI Tropicals

08.2014 - Current

Lead negotiations for sourcing raw fruit materials from Ecuador, Peru, Sri Lanka, and Vietnam, aligning purchases with analyzed demand for North American markets to support both current and prospective customers
Establish and manage pricing strategies for general inventory and negotiate annual contract pricing tailored to customer volumes, optimizing profitability and competitiveness
Oversee inventory control and logistics, implementing defined shipping schedules to balance inventory rotation and meet year-round demand
Issue purchase orders with a strategic approach to maintain cost efficiency and supply consistency
Drive strategic customer sales and manage key client relationships
Mentor sales team members on product knowledge for banana, passion fruit, and organic coconut cream, adapting insights to account for weather, crop cycles, demand, and other global factors
Resolve customer complaints with a balanced approach, ensuring high satisfaction while supporting company interests to strengthen client loyalty
Manage high-volume daily communications, efficiently handling 250-300 emails per day (yes, really!)
Experienced in international and domestic travel to enhance supplier relations and support sales operations
Develop and manage annual budgets , including detailed volume sales projections, dollar sales forecasts, and gross profit margin targets, achieving accuracy in forecasted outcomes

ITI Tropicals

08.2010 - 08.2014

Coordinated conferences and monthly inventory meetings to ensure seamless organization, clear agendas, productive collaboration, with inventory driven agendas
Enhanced productivity by skillfully managing multiple high-priority tasks under tight deadlines, maintaining efficiency and quality
Partnered with cross-functional teams to deliver projects on time and within budget, aligning departmental efforts with organizational goals
Acted as a liaison between the President's office and internal departments, promoting smooth communication and efficient project collaboration
Proactively identified and mitigated potential obstacles, enabling early intervention and minimizing project disruptions
Engaged in Product Management training, gaining insights into processor communications, cultural nuances, and business etiquette essential for effective negotiations
Collaborated closely with Gert van Manen to develop expertise in building enduring supplier relationships and identifying lucrative customer opportunities

ITI Tropicals

03.2007 - 08.2010

Identified new business opportunities by analyzing retail product ingredient statements and proactively reaching out to potential partners
Cultivated and expanded existing customer relationships through regular engagement, providing valuable support and consistent communication
Defined pricing for contract negotiations and presented tailored offers to meet customer needs and budget goals
Provided responsive customer support, addressing complaints or challenges with efficiency and empathy
Supplied technical documentation to customers as needed, ensuring quick access to required information
Resolved customer challenges by recommending innovative products, services, or alternative options to meet their evolving needs
Built strong customer rapport through regular engagement, fostering loyalty and long-term partnerships
Supported VP of Sales with administrative tasks, enhancing efficiency and enabling strategic focus
Traveled to trade shows and customer locations to strengthen relationships with existing clients and establish new connections for business growth
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

ITI Tropicals

08.2003 - 03.2007

Coordinated packing/shipping frozen samples to various customers (20+ daily) requiring data entry to generate sample letters as well as include all pertinent documentation required for sample shipment
Maintain adequate sample inventory levels in manual fashion, ordering (and repacking) additional products when necessary, discarding and replacing old samples when shelf life had been met
Tracking samples shipped to ensure timely delivery and followup with customers
Conducting checks of sample inventory to ensure sample quality and valid inventory reporting
Develop basic understanding of food safety, food safety law and basic quality documentation
Operate switchboard and assist in office needs