Amy Sloan
Medford,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Health Unit Coordinator
Providence Medford Medical Center
09.2023 - 03.2024
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Customer Care Coordinator
Providence Health Plan
06.2022 - 09.2023
- Provide detailed benefit, eligibility and premium information on a broad portfolio of products
- Research and respond to claims and authorization inquiries
- Collaborate with other departments to ensure resolution of customer issues in a timely fashion
- Leverage problem-solving aptitude to resolve customer complaints efficiently.
Specialty Scheduling Coordinator
Providence St Joseph Health
02.2019 - 04.2022
- Coordinated and scheduled postpartum care for newborns and mothers admitted at Providence hospital
- Provided guidance and assistance to patients regarding insurance issues and appropriate durable medical equipment rentals
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Met deadlines for referral contacts while maintaining outstanding customer service standards.
Administrative Assistant
Schultz Group CPAs
06.2018 - 08.2020
- Provided administrative support to partners, including accounts payable/receivable, file retention, tracking time sensitive mailings and general bookkeeping
- Served as primary point of contact for facilitating operational and administrative inquiries
- Proofread documents for grammar accuracy prior to submission
- Maintained database of client contact information with accuracy and attention to detail.
Education
Bachelor of Science (B.S.) In Pyschology -
Southern Oregon University
Ashland, ORSkills
- Multidisciplinary team collaboration
- Critical thinking abilities
- Patient Registration
- Patient Scheduling Expertise
- Epic Systems
- Patient Advocacy
Timeline
Health Unit Coordinator
Providence Medford Medical Center
09.2023 - 03.2024
Customer Care Coordinator
Providence Health Plan
06.2022 - 09.2023
Specialty Scheduling Coordinator
Providence St Joseph Health
02.2019 - 04.2022
Administrative Assistant
Schultz Group CPAs
06.2018 - 08.2020
Bachelor of Science (B.S.) In Pyschology -
Southern Oregon University