Malycha Flowers
Tucson,AZ
Summary
Organized Health Unit Coordinator with 1 year of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
Banner Medical Center
2022.05 - 2023.10
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Provided concierge service to assist patients and families and direct them to available resources.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided care for [Number]-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Spearheaded and implemented new projects to expand scope of engagement.
- Collaborated with store manager to maintain daily operations.
Dental Assistant
83rd Marketplace Dental Care
2021.10 - 2022.05
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Dental Assistant
Family Dental Group Of Michigan
2020.02 - 2022.03
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient X-rays and images for review by dentist.
- Scheduled and confirmed patient appointments.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Exposed, developed and mounted dental x-rays.
- Designed dental report card to explain patient dental health status and treatment plans.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
- Verified patient insurance eligibility and benefits.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Education
Bachelor of Science - Pre-Dentistry
University of Michigan - Flint
Flint, MI06.2019
Certificate - Dental Assisting
Ross Medical Education Center
Flint, MI11.2012
High School Diploma -
Carman-Ainsworth High School
Flint, MI06.2010
Skills
- EMR Updating
- Progress Monitoring
- Multidisciplinary Team Collaboration
- Process Improvements
- Paperwork Processing
- Supply Restocking
- Patient Education
- Department Collaboration
- Workflow Coordination
- Patient Registration
- Epic Systems
- Process Implementation
- Decision-Making
- Critical Thinking
- HIPAA Guidelines
- Patient Safety
- Codes Compliance
- Regulatory Requirements
Certification
CPR Certified
Timeline
Health Unit Coordinator
Banner Medical Center
2022.05 - 2023.10
Dental Assistant
83rd Marketplace Dental Care
2021.10 - 2022.05
Dental Assistant
Family Dental Group Of Michigan
2020.02 - 2022.03
Bachelor of Science - Pre-Dentistry
University of Michigan - Flint
Certificate - Dental Assisting
Ross Medical Education Center
High School Diploma -
Carman-Ainsworth High School
CPR Certified
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