KyAnna Jordan
Summary
Dynamic Health Unit Coordinator with proven expertise at Banner Rehabilitation Hospital East, excelling in multidisciplinary team collaboration and patient education. Adept at managing medical records and implementing process improvements, ensuring compliance with HIPAA regulations. Recognized for enhancing patient satisfaction through effective communication and critical thinking skills.
Organized Health Unit Coordinator with 30 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
30
30
years of professional experience
Work History
Health Unit Coordinator
Banner Rehabilitation Hospital East
02.2025 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient call lights to expedite appropriate follow-through.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Assembled and maintained patient medical records and other documents related to patient care.
- Provided concierge service to assist patients and families and direct them to available resources.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Assisted with processing patient admissions, transfers and discharges.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Health Unit Coordinator
Reunion Rehabilitation Hospital Phoenix
10.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient call lights to expedite appropriate follow-through.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Health Unit Coordinator/PCT Preceptor
Community South Rehabilitation Hospital
12.2017 - 07.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Responded to patient call lights to expedite appropriate follow-through.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Provided care for [Number]-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Assembled and maintained patient medical records and other documents related to patient care.
Home Health Aide/CNA
Maxim Health Care
05.2013 - 12.2017
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided mobility assistance such as walking and regular exercising.
- Developed individual care plans for clients based on specific needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Documented vital statistics and coordinated with health care providers.
- Constructed cognitively stimulating activities.
- Improved patients' comfort with massage and application of topical treatments.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Provided direct personal care and administrative services to clients.
- Administered medications in accordance with doctor's instructions.
- Researched and recommended community resources to meet clients' needs.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
- Monitored changes in clients' conditions to report concerns to supervisor.
ER Unit Secretary
Wishard Memorial Hospital
08.1999 - 05.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Unit Coordinator/Lead Psychiatric Technician
Larue Carter Memorial Hospital
07.1995 - 05.1999
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Collaborated, communicated and engaged with family and support system to support client healing process.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Supervised unit and staff by overseeing clinical services, serving meals, observing medication administration, and scheduling outings.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Prioritized safe care for patients, staff and visitors.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
Education
Associate of Science - Nursing
Brown Mackie College
Indianapolis, IN06-2014
Associate of Science - Criminal Justice
Marian University
Indianapolis, IN05-2012
High School Diploma -
Ben Davis High School
Indianapolis, IN06-1993
Skills
- Multidisciplinary team collaboration
- Chart assembly
- Process improvements
- Unit reception
- Medical terminology proficiency
- Records management
- Medical records management
- Paperwork processing
- Order transcription
- Emergency response support
- Case management
- Patient education
- Patient registration
- Critical thinking
- Department collaboration
- Training and mentoring
- HIPAA compliance
- Workflow coordination
- Supply restocking
- Interdepartmental coordination
Employee Of The Month January 2024
I received Employee Of The Month In January 2024. It was especially rewarding considering that I had only been an employee for less than 60 days. The Health Unit Coordinator role is one that is "home" to me. I am most comfortable there.
Timeline
Health Unit Coordinator
Banner Rehabilitation Hospital East
02.2025 - Current
Health Unit Coordinator
Reunion Rehabilitation Hospital Phoenix
10.2023 - Current
Health Unit Coordinator/PCT Preceptor
Community South Rehabilitation Hospital
12.2017 - 07.2023
Home Health Aide/CNA
Maxim Health Care
05.2013 - 12.2017
ER Unit Secretary
Wishard Memorial Hospital
08.1999 - 05.2013
Unit Coordinator/Lead Psychiatric Technician
Larue Carter Memorial Hospital
07.1995 - 05.1999
Associate of Science - Nursing
Brown Mackie College
Associate of Science - Criminal Justice
Marian University
High School Diploma -
Ben Davis High School
Similar Profiles
Colby WhiteColby White
Physical Therapist at Select Medical - Banner East RehabilitationPhysical Therapist at Select Medical - Banner East Rehabilitation
Lorenzo Salais Jr.Lorenzo Salais Jr.
RN Floor Nurse at Banner Rehabilitation HospitalRN Floor Nurse at Banner Rehabilitation Hospital
Esther WamweaEsther Wamwea
RN clinical/rehab nurse at Banner Rehabilitation HospitalRN clinical/rehab nurse at Banner Rehabilitation Hospital