Jessica Fisher
Spokane Valley
Summary
Organized and dependable book lover candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and grow. Track record of maintaining friendly, working professional relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
Providence Health & Services
Spokane, WA
05.2023 - 07.2025
- Unit coordinator at Sacred Heart Medical Center. Trauma, ENT, Plastics, orthopedics.
- Coordinated patient admissions, discharges, and transfers to ensure efficient workflow.
- Managed electronic health records system to maintain accurate patient information.
- First face for families- Central point of contact for all visitors, including new admissions, family, friends, vendors, AMR, other health facility representatives, law enforcement, etc.
- Maintained central point of information for MDs, RNs, as well as all hospital support staff for our 72 bed unit.
- Facilitated communication among healthcare teams to optimize patient care delivery.
- Scheduled appointments, tests, and procedures while ensuring compliance with protocols.
Outpatient Secretary
Providence Sacred Heart Medical Center
Spokane, WA
12.2017 - 05.2023
- Endoscopy - Work directly with doctors and management to schedule emergent same-day procedure cases. Coordination of anesthesia doctors/resources for the unit and specific cases. Facilitate patient COVID testing and pre-procedure instructions with various offices. Order all supplies for the unit and maintain machinery, such as printers, copiers, etc. Provide support to pre-op, procedural, and post-op nurses, techs, and assistants. Facilitate the on-boarding and training for newly hired team members.
- Infusion – Schedule patients for various types of infusions. Knowledge of the infusion drugs, length of infusions, type of care each patient requires, knowledge of scheduling patterns for each drug. Coordinate appointments with patients and medial offices across the region. Work with doctors and nurses from the hospital and ordering providers to maintain accuracy. Ensure insurance coverage and accurate ordering for each patient and drug. Balance patient load with nursing schedule.
Outpatient Secretary
Providence Sacred Heart Medical Center
01.2016 - 01.2017
- Create outpatient surgery charts for all surgical units, contact outside hospitals for patient records, follow HIPPA laws. Directly work with nurses, ARNP’s, and doctors to facilitate quick, easy, and quality health care. Manage the main phone for a pre-surgical call center servicing a multi-line phone for approximately 100-150 patients per day.
Manager
McDonald’s
Spokane, WA
01.2011 - 01.2015
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Maintained schedules for 30+ employees.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
Massage Therapist
01.2008 - 01.2010
- Practicing Massage Therapy Student
Education
Massage Therapy
American Institute of Clinical Massage
Post Falls, ID11.2009
Diploma - undefined
Ferris High School
01.2008
Skills
- Records management
- Visitor assistance
- Deescalation training
- Workflow coordination
- Supply restocking
- Multidisciplinary team collaboration
- Paperwork processing
- Medical records management
- Department collaboration
- Interdepartmental coordination
- Quality assurance practices
- Stress management techniques
- Professional relationships
Certification
- Deescalation Training
- Suicide Prevention Training
- HIPAA Law Training
- Massage and Bodywork Licensing Examination (MBLEx)
Timeline
Health Unit Coordinator
Providence Health & Services
05.2023 - 07.2025
Outpatient Secretary
Providence Sacred Heart Medical Center
12.2017 - 05.2023
Outpatient Secretary
Providence Sacred Heart Medical Center
01.2016 - 01.2017
Manager
McDonald’s
01.2011 - 01.2015
Massage Therapist
01.2008 - 01.2010
Diploma - undefined
Ferris High School
Massage Therapy
American Institute of Clinical Massage