Mary (Kathy) Rademaker
Chehalis,WA
Summary
Dynamic Health Unit Coordinator with proven expertise at Providence Centralia Hospital, excelling in records management and critical thinking. Enhanced patient care through efficient appointment scheduling and streamlined operations, significantly improving departmental efficiency. Committed to professionalism and ethics, fostering a welcoming environment while ensuring patient confidentiality and satisfaction.
Overview
21
21
years of professional experience
Work History
Health Unit Coordinator
Providence Centralia Hospital
09.2004 - 05.2025
- 9Coordinated patient admissions and discharges, ensuring timely processing of medical records.
- Facilitated communication between healthcare teams, enhancing collaboration and service delivery.
- Managed appointment scheduling, optimizing clinic workflow and patient access to care.
- Maintained accurate inventory of medical supplies, contributing to efficient unit operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented electronic health record updates, improving accuracy in patient data management.
- Led initiatives to streamline front desk operations, increasing overall departmental efficiency.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
- Facilitated supportive environment for patients and visitors, addressing inquiries and directing them to appropriate departments.
- Enhanced team communication with efficient coordination of patient care activities, resulting in smoother operation and patient satisfaction.
- Managed medical records, maintaining compliance with hospital policies and regulatory standards.
- Assisted with processing patient admissions, transfers and discharges.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Enhanced patient experience by providing empathetic support and guidance throughout their stay, addressing concerns and facilitating services.
- Supported patient discharge process, ensuring timely and organized transition from hospital to home care or rehabilitation facilities.
Education
Pre Requirements For Nursing
Centralia College
Centralia, WASkills
- Critical thinking
- Records management
- Professionalism and ethics
- Patient registration
- Workflow coordination
- Patient education
- Paperwork processing
- Medical records management
- Patient scheduling expertise
- HIPAA compliance
- Healthcare software
- Chart assembly
- Unit reception
- Patient relations
- Health information systems
- Employee work scheduling
- HIPAA guidelines
- Epic systems
- Patient advocacy
- Records maintenance
Accomplishments
Licensed Real estate broker since 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Health Unit Coordinator
Providence Centralia Hospital
09.2004 - 05.2025
Pre Requirements For Nursing
Centralia College