Hanah Caudill
106 Barony Ln Mount Orab ,OH
Summary
Organized Health Unit Coordinator with 5 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
7
7
years of professional experience
Work History
Health Unit Coordinator
Cincinatti Children's
04.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Assisted with processing patient admissions, transfers and discharges.
- Provided concierge service to assist patients and families and direct them to available resources.
- Responded to patient call lights to expedite appropriate follow-through.
Advanced Patient Care Technician
The Little Clinic
10.2020 - 04.2024
- Maintained clean and safe environment to promote patient safety and comfort.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Maintained accurate patient charts and medical records.
- Utilized medical software to document and track patient progress.
- Monitored patient vital signs, lab results and other indicators of health.
- Performed diagnostic tests and reported results to healthcare providers.
Customer Service Representative
Premier Chemical And Services
08.2018 - 06.2020
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Returns Processor
Amazon
09.2017 - 08.2018
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Maintained company processing standards across three product lines.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Adhered to company safety guidelines to minimize warehouse accidents.
Education
High School Diploma -
Scott County High School
Georgetown, KY05.2016
Skills
- EMR Updating
- Medical Records Management
- Critical thinking abilities
- Patient Registration
- Critical Thinking
- Epic Systems
- Medical Terminology
- HIPAA Guidelines
- Patient Safety
- Conflict Resolution
Timeline
Health Unit Coordinator
Cincinatti Children's
04.2024 - Current
Advanced Patient Care Technician
The Little Clinic
10.2020 - 04.2024
Customer Service Representative
Premier Chemical And Services
08.2018 - 06.2020
Customer Returns Processor
Amazon
09.2017 - 08.2018
High School Diploma -
Scott County High School
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