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Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Dynamic and adaptable professional with a robust skill set and extensive knowledge gained through diverse experiences across multiple industries. Proven ability to rapidly learn and apply new concepts, showcasing versatility in various roles. Open to relocation and authorized to work in the U.S. for any employer, committed to making significant contributions in a new environment while embracing challenges and opportunities for growth. A proactive approach to problem-solving and collaboration ensures effective teamwork and successful project outcomes.

Company Name: Corporate Apartment Group, Joburg Position Held: Group Housekeeping Manager Date: 01 November 2024 – To Date Daily duties I manage five Corporate Apartment Group properties ensuring that the Unit or room standard is kept the same, Train and coach staff on Housekeeping Operations, Health and Safety standard and compliance, train staff on PMS (Breezeway and Mews), Linen and laundry room operations. Liaise with Housekeeping Supervisors on any changes in unit standards, Assist with new unit setup. Company Name: Vivari Hotel and Spa, Mogale City Position Held: Executive Housekeeper Date: 01 March 2023 – October 2024 Ensure smooth running of the housekeeping department, Room inspections, managing public area staff, Health and safety compliance, Audit requirements standards, Assigning special tasks, Department’s budget and cost control, Stock take and ordering, Create and implement standard policies and procedures, Staff recruitment, Disciplinary procedures, Managing staff uniforms Company Name: Vivari Hotel and Spa, Mogale City Position Held: Front Office Manager Date: 01 July 2022 – February 2023 Daily duties I ensure that all staff rostered are on shift and in full uniform, I check the Fire Panel if its operational, Shift briefing and action handover from the previous shift, Ensure that all daily arrivals are prepared and all requests have been actioned, Ensure guest accounts are accurate before departure, Action guest complaints and enquiries, Update room inventory on booking Extranet (Booking.Com, Expedia, Hotel.Com), Brief all the departments about all the Groups and Conventions, Ensure that all meeting rooms and conference venues are prepared as per the client’s requirements, Ensure full compliance of Health & Safety standard, Full compliance on company policies and procedures and audit requirements, Site Inspections and Sales calls, Customer service or guest experience, Liaise with service providers ( Travel Agents, Government Department and Companies). Prepare month end reports, Manage staff roster and annual leave, Inbound sales and Outbound sales, Front Office Administration. Company Name: Vivari Hotel and Spa, Mogale City Position Held: Front Office Supervisor/Housekeeping Supervisor Relief Date: 09 April 2022 – 30 June 2022 Daily duties I lead and perform all front desk duties including check-ins, check outs, reservations, guest phone messages and special request. I ensure that guest guests experience a great stay. Front Office administration, staff rostering, staff coaching and on job training, guest queries and complaints, managing shifts. Company Name: Garden Court Milpark, Joburg Position Held: Guest Services Manager Date: September 2016 – July 2019 I was promoted as Guest Services Manager in October 16 I was afforded the opportunity to shadow the Deputy General Manager. I was exposed to the hotel’s Room Budgets, Revenue Forecasting, Revenue Commentary, Market Share, Market Intelligence, ORMS preparation, Stock taking in other departments, Managing Front Office Department, Liase with service providers, full compliance of Health and Safety standards, Audit requirements. Inbound and Outbound sales Company Name: Garden Court Milpark Position Held: Duty Manager Date: July 2014 – August 2016 I was promoted as the Duty Manager Rooms. Duties were managing the front desk to ensure smooth running, staff rostering, staff coaching and on job training, guest queries and complaints, managing shifts, front office administration, month end reports, enforcing basic operation procedures to ensure full compliance. Company Name: Garden Court Milpark Position Held: Reservations Clerk Date: November 2013 – June 2014 I moved to the Garden Court Milpark as Reservation Clerk. Reservation duties included paying attention to detail and good listening skills, Upselling and down selling, revenue generation, Individual and Group bookings, Reservation administration and compiling month end reports. Company Name: Garden Court Morningside Position Held: Guest Service Supervisor Date: August 2012 – October 2013 I was promoted to Guest Services Supervisor at Garden Court Morningside My duties included Front Office administration, Training and staff coaching, Month End reports, Staff Rostering and Managing leave, Group Reservations for the hotel, also does Duty Manager shifts. Handle customer queries and complaints, banqueting bookings. Between February 2010 and January 2011 I was in different Tsogo Sun Hotels on a Rooms Skills Builder Course In February 2010 – January 2011 I did a course on Room Skills Builder which equips junior staff to management positions. I worked in different departments to get an overview of how management performs daily. Company Name: Garden Court Morningside Position Held: Reservations Clerk Date: July 2008 – August 2012 I was promoted to the reservations department as a Reservation Clerk. Reservation duties included paying attention to detail and good listening skills, Upselling and down selling, revenue generation, Individual and Group bookings, Reservation administration and compiling month end reports. Company Name: Garden Court Morningside Position Held: Guest Services Attendant Date: March 2008 – July 2008 I moved to the Garden Court Morningside as a Guest Services Attendant. My duties included customer service, guest queries, check INS and check out, actioning arrivals and departures, reservations, cashiering, front desk administration and end of day banking. Company Name: Stay Easy Eastgate Position Held: Guest Services Attendant Date: 2006 - 2008 I worked as a Guest Services Attendant. My duties included customer service, guest queries, check ins and check out, action arrivals and departures, reservations, cashiering, front desk administration and end of day banking.
Experienced with managing housekeeping teams in hospitality setting, ensuring optimal cleanliness and guest satisfaction. Utilizes effective training programs and quality checks to maintain high standards. Track record of enhancing operational efficiency and team collaboration.
Enthusiastic [Job Title] successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Background directing [Number] housekeepers serving guests in [Number]-room hotel facilities.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Guest-oriented hotel manager offering more than 4 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts. Coordinated housekeeper/front desk agent with more than 3 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Reliable Housekeeper dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Motivated Housekeeper with 5 years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use and handling of all cleaning materials. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Amy Smith

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Catering Manager

Server

Reception Manager

General Manager

Line Cook/Cook Shift Leader

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Server

Catering Manager

General Manager

Line Cook/Cook Shift Leader

Reception Manager

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