Amy Smith
Grand Rapids
Summary
Compassionate direct support professional with expertise in crisis intervention and case management. Proven ability to develop individualized care plans that enhance client well-being and independence. Strong relationship-building skills with clients and families, fostering trust and collaboration.
Overview
18
18
years of professional experience
Work History
Direct Support Professional
Hope Network Behavioral Health
Grand Rapids
10.2023 - 02.2026
- Supported clients in daily living activities and personal care to enhance independence and quality of life.
- Assisted clients in developing independent living skills, such as budgeting, nutrition, household management and personal hygiene.
- Implemented therapeutic activities to promote social skills and engagement.
- Led group activities focused on social skills development and problem-solving to foster communication and engagement.
- Collaborated with a multidisciplinary team to create individualized care plans.
- Monitored client behavior and reported significant changes to supervisors.
- Tracked client progress and maintained precise records to ensure compliance with care standards.
- Executed crisis intervention and de-escalation strategies in high-stress situations.
- Monitored clients' medical conditions and reported changes or concerns to appropriate personnel.
- Collaborated with human and social service agencies to generate referrals to facilitate services.
- Participated in case conferences to review client progress.
- Developed and maintained positive relationships with clients and their families.
- Ensured compliance with all applicable laws governing disability supports and services.
- Actively sought out opportunities for professional growth through seminars, workshops or online courses.
- Communicated effectively both orally and in writing with a variety of stakeholders including clients, families, teachers, administrators.
Marketing Assistant
Aegis Marketing
Grand Rapids
04.2008 - 03.2018
- Organized promotional events, including scheduling speakers and coordinating activities.
- Organized promotional events to increase product awareness and customer interaction.
- Assisted in organizing promotional events and tradeshows.
- Conducted market research to identify potential customer segments, informing targeted marketing strategies.
- Gathered customer feedback through surveys and focus groups to provide insights into user experience and preferences.
- Provided administrative support to the Marketing Manager on a daily basis.
Home Health Aide
Gauthierfamilyhomecare
Grand Rapids
10.2015 - 11.2016
- Assisted patients with daily living activities and personal hygiene.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Responded promptly to patient calls and needs throughout the shift.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Supported rehabilitation activities and mobility exercises for patients.
- Provided emotional support to family members, enhancing their understanding and coping during challenging situations.
- Collaborated with interdisciplinary team members to coordinate comprehensive patient care and improve health outcomes.
- Documented patient care services by charting in designated areas.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Home Health Aide
HomeWatch Healthcare
Grand Rapids
07.2014 - 08.2015
- Monitored client health by recording vital signs and promptly reporting changes to ensure timely interventions.
- Monitored vital signs such as temperature, pulse rate, blood pressure.
- Assisted clients with daily living activities and personal care needs.
- Supported client in managing medication intake to ensure adherence to health guidelines.
- Coordinated with healthcare professionals to ensure comprehensive care plans.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship and emotional support to improve client mood and overall well-being.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Built strong, trusting rapport with patients to promote effective communication and quality care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Maintained a clean and safe environment for clients at all times.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Education
Technical - Nursing
Certified Nursing Assistant
Walker Medical09-2013
Bachelor of Arts -
Aquinas College
Grand Rapids, MISkills
- Client support and case management
- Personal care support
- Crisis intervention strategies
- Care planning
- Record management and documentation
Affiliations
Volunteer, Adoptive Family Network
Timeline
Direct Support Professional
Hope Network Behavioral Health
10.2023 - 02.2026
Home Health Aide
Gauthierfamilyhomecare
10.2015 - 11.2016
Home Health Aide
HomeWatch Healthcare
07.2014 - 08.2015
Marketing Assistant
Aegis Marketing
04.2008 - 03.2018
Technical - Nursing
Certified Nursing Assistant
Bachelor of Arts -
Aquinas College