Amy Sparkman
Rincon,GA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Dispatch Supervisor
United EMS
Savannah, GA
03.2021 - Current
- Maintained updated and detailed records of calls in physical and electronic databases.
- Directed dispatching, routing, and tracking of 3-7 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Responded to daily caller requests with information about assistance and timeframes.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Analyzed project and vendor data and compiled information into presentations for internal purposes.
Retail Sales Associate
Nine Line Apparel
Savannah, GA
09.2020 - 04.2021
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up to 75 customers per day.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Opened and closed store independently and prepared nightly bank drop for managers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawers.
- Used POS system to process sales, returns, and gift card activations.
- Supported efficient and timely replenishment of sales floor merchandise.
- Helped customers complete purchases, locate items and join reward programs.
Education
High School Diploma -
Republic High School
Republic, MOSkills
- Dispatch Recordkeeping
- Equipment Location Identification
- Customer Request Management
- Verbal and Written Communication
- Call Center Software
- Critical Thinking
- Customer Service
- Paperwork Processing
- Equipment Inspection
Certification
- Microsoft Excell- Mastery Certificate
- Microsoft Word - Mastery Certificate
- Notary Public, Effingham County, Ga - Exp. Sept. 6th, 2025
Timeline
Dispatch Supervisor
United EMS
03.2021 - Current
Retail Sales Associate
Nine Line Apparel
09.2020 - 04.2021
High School Diploma -
Republic High School