Amy Stalbaum
Kalamazoo,MI
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
15
15
years of professional experience
Work History
GM Team Leader 3rd Shift
Meijer
Kalamazoo, MI
06.2024 - Current
- Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.
- Oversaw daily operations including scheduling shifts, assigning tasks.
- Provided guidance regarding strategic decisions impacting long-term plans or objectives of the organization.
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
- Created incentive programs to motivate staff members to exceed expectations in their roles.
- Monitored employee performance, providing feedback on progress towards desired outcomes.
Pricing Team Member
Meijer
Kalamazoo, MI
02.2024 - 06.2024
- Ensure price changes, markups, and markdowns are completed.
- To set the ad for our customers.
- Help set planograms.
Store Manager
Dollar General Store
Richland, MI
07.2020 - 02.2023
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Organized promotional events to increase product awareness.
- Created weekly work schedules for store personnel.
- Identified opportunities for cost savings through waste reduction initiatives.
- Implemented efficient systems for tracking stock movement.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
Coach
Walmart
Kalamazoo, MI
07.2015 - 07.2020
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Casino Cage Supervisor
Firekeepers Casino
Battle Creek, MI
09.2009 - 07.2015
- Ensured compliance with internal controls, policies and procedures related to gaming operations.
- Assisted in monitoring and reconciling daily transactions for accuracy, verifying funds, and balancing cash drawers.
- Provided training and guidance to new employees in various aspects of cage operations including cash handling procedures, regulations.
- Assisted in preparing weekly payroll for staff members assigned to the casino cage area.
- Resolved customer complaints quickly and professionally while maintaining a positive attitude at all times.
- Maintained records of all financial transactions conducted in the casino cage area.
- Investigated suspicious activity involving money transfers or large transactions.
- Reviewed work schedules for shift coverage needs in order to maintain adequate staffing levels during peak hours.
- Monitored cage personnel performance and addressed any discrepancies immediately.
- Inspected documents such as driver's licenses, passports, or other forms of identification for customers cashing checks or exchanging currency.
Education
GED -
Chesterton Senior High School
Chesterton, IN06-1998
Skills
- Workflow Planning
- Operations Oversight
- Staff Training
- Employee Development
- Leadership and team building
- Employee Scheduling
- Corporate Communications
Affiliations
- In my off time I enjoy being a volunteer at a local Rabbit Rescue, and I also enjoy camping with my family.
- I try to make sure I develop each and every employee so they can reach there full potential.
- I also have a celebration every month for 3rd shift based off the which month it is . For example in June we celebrated Juneteenth where I put red, black and green snacks out and explained in the group huddle what the colors stand for. July we celebrated Pride month by serving rainbow colored snacks.
Accomplishments
- Majority of my working years I have received exceeds on my evaluation. I was also food safety certified in the state of Michigan which expired this year.
Timeline
GM Team Leader 3rd Shift
Meijer
06.2024 - Current
Pricing Team Member
Meijer
02.2024 - 06.2024
Store Manager
Dollar General Store
07.2020 - 02.2023
Coach
Walmart
07.2015 - 07.2020
Casino Cage Supervisor
Firekeepers Casino
09.2009 - 07.2015
GED -
Chesterton Senior High School
Similar Profiles
James MullinsJames Mullins
Assistant Store Director at MeijerAssistant Store Director at Meijer
Jackson O'NealJackson O'Neal
Courtesy Clerk at MeijerCourtesy Clerk at Meijer
Jamal AddisonJamal Addison
Food Merchandise at MeijerFood Merchandise at Meijer