Amy Staufenberger
Buffalo,NY
Summary
Accomplished in growing gross sales, increasing customer numbers and maximizing profits with a hands-on and proactive style. Excellent verbal and written communication, planning and relationship-building skills. Proficient in gathering market and competitor information and forecasting trends to optimize plans.
Overview
13
13
years of professional experience
Work History
Shipping Coordinator/Sales/Purchasing Manager
Austin Air Systems
Buffalo, USA
11.2021 - Current
- Logistics
- Answering customer questions
- Routing trucks
- Sales
- Taking orders
- Working 1 on 1 with vendors
- Purchasing material
- Coordinated deliveries based on customer requirements while optimizing cost savings opportunities.
RSR Sales
Frito Lay
Williamsville, USA
11.2016 - 12.2020
- Serviced accounts on regular basis to propose new products or services and maximize revenue
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more money in sales
- Drove more than 65 miles per day to serve as many as 35 customers per month across WNY
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling
- Serviced accounts in a timely manner, and always gave outstanding customer service
- DOT certified
Assistant Manager
7/11 Convenience Store
Hamburg, USA
10.2014 - 10.2016
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Trained team members in successful strategies to meet operational and sales targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Monitored employee performance and developed improvement plans
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Teller
Citizens Bank
West Seneca, USA
01.2012 - 08.2014
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Identified sales opportunities and referred customers to branch partners in financial services
Education
High School Diploma - English
West Seneca West Senior High School
Buffalo, NYSkills
- Sales driven
- Goal oriented
- Work fast and efficient
- Exceptional customer service
- DOT certified
- Assistant Manager Experience
- Banking
- Writing Skills
- Financial Services
- Account Management
- Sales
- Shipping procedures
- Cost reduction strategies
- Invoice processing
- Freight coordination
- Schedule management
Assessments
- Customer focus & orientation, Highly Proficient, 01/01/21
- Customer service, Highly Proficient, 03/01/21
- Basic attention to detail, Expert, 06/01/21
Timeline
Shipping Coordinator/Sales/Purchasing Manager
Austin Air Systems
11.2021 - Current
RSR Sales
Frito Lay
11.2016 - 12.2020
Assistant Manager
7/11 Convenience Store
10.2014 - 10.2016
Teller
Citizens Bank
01.2012 - 08.2014
High School Diploma - English
West Seneca West Senior High School