Jami Das Neves
Overland Park,KS
Summary
I'm an accomplished Sales & Training Coordinator with a proven track record at L'Oreal for IT Cosmetics, adept in relationship building and sales growth with over 18 years of cosmetics experience. I finished in 2023 as the #2 Coordinator for IT Cosmetics in the Midwest region.
As my experience and leadership in the Beauty Industry reflects, I believe in the future of beauty. As a luxury brand leader, I believe in coaching my team to become meaningful assets, building productive relationships with clients and retaining important partnerships to grow the business.
I can teach and coach to quality customer service, product information retention, and service skills needed to attract and retain clientele at my retail partners. I value company missions, core standards, and I utilize the tools that are offered for me to increase education, merchandising, eventing, and sales for continued growth within the beauty market.
Overview
18
18
years of professional experience
Work History
Sales & Training Coordinator
L'Oreal for IT Cosmetics
03.2023 - Current
- Coordinated logistics for training events, including scheduling one-on-one meetings with retail partners, group trainings and education to team members on a store-to-store basis.
- Maintain great relationships and clear communication with all of the retail partners where IT Cosmetics are featured. These retailers include: Ulta Beauty, Sephora, Macy's and Dillard's.
- Deliver high-quality education and brand awareness within training parameters at store level.
- Trained and mentored 9 brand partners to sell and build brand awareness of IT Cosmetics at our retail partners.
- Cultivated strong relationships with stakeholders at all levels of the organization, fostering trust and collaboration in support of shared learning objectives.
- Built and maintained professional relationships with other vendors in the cosmetic climate.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent at executing events and driving sales to grow the brand.
- Sales & growth determined. Foster, great selling skills and able to build clientele with skillset to drive and build customer loyalty.
Brand Partner (IT Cosmetics, Lancôme & Fragrance)
L'Oreal
09.2021 - 03.2023
- Strong and effective selling skills to grow brand awareness and produce new clientele.
- Increased sales revenue through targeted promotions, effective merchandising strategies, and efficient inventory management.
- Trained other sales team members on product knowledge allowing them to effectively communicate benefits of our offerings to potential clients.
- Developed successful product launches for new offerings, resulting in increased market share and customer engagement.
- Led & conducted/collaborated many events to produce sales and revenue for all brands.
- Developed strategic partnerships with complementary brands, expanding market reach and driving collaborative promotions.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
Services Manager
Ulta Beauty
08.2019 - 09.2021
- Lead Ulta Beauty’s mission of driving Services and Prestige Retail sales, empowering associates with brand education and selling skillsets to drive business to meet sales goals set daily, weekly, and yearly.
- Successfully partnered with brand representatives to have focus days and events for store to brings brand awareness, build Average Tickets and UPT, and increase prestige penetration. Cultivate partnerships and communication throughout the store to create brand and store loyalty with guests.
- Managed and coached Salon Stylist and Benefit Expert to reach and maintain sales goals, client retention, guest conversion, and improve the overall Guest experience throughout the store. In 2021, Store 1443, the Benefit Arch expert had the highest rebooking percentage in the district and met all sales goals. The Salon also reached sales goals and exceeded YTD comp sales.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
Lancôme Counter Manager
Dillards Department Store
07.2006 - 09.2019
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- High volume counter. Maintained and exceeded sales goals and metrics.
- Chosen "Counter of the year" by Lancome in 2016 out of the entire USA. Met with Vice President of the company.
- Won many other awards over the years for sales.
- Had high scale and high volume sales events each year featuring National makeup artists generating high sales revenue.
Education
Bachelor of Science - Kinesiology
Washburn University of Topeka
Topeka, KS12-2006
Skills
- Excellent verbal and written communication
- Coaching and Mentoring of staff
- Knowledge of computer programs: Word, Excel, Powerpoint, Adobe
- Training facilitation
- Schedule Management
- Relationship Building
- Public Speaking
- Attention to Detail
- Sales Driven
- Focus & Determined
Timeline
Sales & Training Coordinator
L'Oreal for IT Cosmetics
03.2023 - Current
Brand Partner (IT Cosmetics, Lancôme & Fragrance)
L'Oreal
09.2021 - 03.2023
Services Manager
Ulta Beauty
08.2019 - 09.2021
Lancôme Counter Manager
Dillards Department Store
07.2006 - 09.2019
Bachelor of Science - Kinesiology
Washburn University of Topeka
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