Sophia Walcott
Overland Park,KS
Summary
Dynamic and dedicated professional with extensive experience at Hy-vee Foods, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction and loyalty through effective communication and problem resolution. Proven ability to streamline processes, ensuring efficient transactions while maintaining high standards of cleanliness and compliance.
Offering a compassionate and attentive approach, eager to learn and develop in a caregiving environment. Brings understanding of patient needs and the ability to perform essential caregiving tasks. Ready to use and develop organizational and communication skills in the CNA role.
Experienced with providing compassionate care, assisting with daily living activities, and managing medical needs. Utilizes strong organizational skills to ensure all tasks are completed efficiently and effectively. Knowledge of fostering a supportive and nurturing environment, demonstrating reliability and adaptability.
Overview
1
1
Certification
Work History
Cashier
HyVee Foods
05.2024 - 10.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High School Diploma -
Shawnee Mission North High School
Mission, KS05-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Money handling
- Customer service excellence
- Cash handling and management
- Cash register operation
- Written and verbal communication
- Compassionate caregiving
- Emotional support
- Activities of daily living
- Clear communication
- Housekeeping
- Basic housekeeping
- Housekeeping duties
- Dementia care
- First aid and safety
- Social interaction
- Patient companionship
- Medication administration
- Behavior redirection
- Friendly and outgoing
- Attention to detail
- Daily living assistance
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Compassionate care
- Feeding assistance
- Mobility support
- Health monitoring
- Stress management
- Emotional companionship
- Fall prevention
- First aid and CPR
- Medication assistance
- Medical care support
- Light housekeeping
- Ability to lift
- Cooking meals
- Attentive to people
- Meal planning and preparation
Accomplishments
honor roll student in middle school during pandemic.
Won state in choir contests every year of high school.
Certification
- Basic Life Support For Healthcare Providers, American Red Cross - May 28th, 2025
- Cpr, Aed, First Aid, American Red Cross - May 26th, 2025
Timeline
Cashier
HyVee Foods
05.2024 - 10.2024
High School Diploma -
Shawnee Mission North High School
Similar Profiles
Karen NilsonKaren Nilson
Shift Leader at HyVee FoodsShift Leader at HyVee Foods
Adam ZimmelAdam Zimmel
Courtesy Clerk at HyVee FoodsCourtesy Clerk at HyVee Foods
Cole BrabhamCole Brabham
Customer Service Representative at HyVee FoodsCustomer Service Representative at HyVee Foods
Lisa PorterfieldLisa Porterfield
Executive Assistant at Optum, UnitedHealth GroupExecutive Assistant at Optum, UnitedHealth Group
Matthew A. RibbleMatthew A. Ribble
Development Officer at Kansas State University FoundationDevelopment Officer at Kansas State University Foundation