Amy Steed
West Jordan,UT
Summary
Proactive leader skilled in driving project management and quality improvement initiatives. Known for developing training programs and enhancing employee engagement, ensuring high standards in performance and customer service.
Overview
2026
2026
years of professional experience
Work History
SDR Team Lead
Solutionreach
Lehi, Utah
01.2022 - 01.2026
- Oversaw daily operations and project management initiatives to enhance efficiency.
- Developed training materials for employee development programs and conducted onboarding sessions.
- Facilitated regular team meetings to evaluate progress and resolve challenges.
- Implemented feedback mechanisms that improved team collaboration and performance.
- Established strong client relationships through consistent communication and follow-ups.
- Motivated team members using positive reinforcement strategies to boost morale.
- Utilized cold calling and networking techniques to drive product and service sales.
- Provided leadership and guidance, ensuring timely completion of tasks to high standards.
Contractor Onboarding & Quality Assurance
TaskEasy
Salt Lake City, Utah
2018 - 2021
- Maintained records of onboarding progress and ensured compliance with company standards.
- Tracked completion of new hire paperwork while verifying accuracy of employee information.
- Coordinated with departments to facilitate smooth transitions for new hires.
- Assisted customers with inquiries and resolved issues through effective communication.
- Managed customer accounts via CRM software to monitor interactions and gather feedback.
- Provided product knowledge to empower customers in informed decision-making.
- Mentored sales representatives, enhancing performance and building confidence.
- Designed training materials and conducted workshops on best practices for product engagement.
Hospital Operator
Jordan Valley Hospital
West Jordan, Utah
2017 - 2019
- Operated multi-line phone system for efficient management of incoming and outgoing calls.
- Assisted patients and visitors with inquiries while providing essential information.
- Coordinated interdepartmental communication to enhance operational efficiency.
- Monitored hospital intercom system for timely announcements and emergency alerts.
- Managed appointment scheduling across various departments within hospital facility.
- Maintained patient confidentiality while handling sensitive information diligently.
- Supported emergency response teams by relaying critical information swiftly.
- Documented calls and interactions accurately in hospital communication logs.
Logistics Manager
Sureway
Salt Lake City, Utah
2014 - 2017
- Oversaw logistics operations, ensuring timely delivery of goods.
- Developed vendor relationships to enhance service quality and reliability.
- Managed transportation schedules to optimize routes and reduce costs.
- Created reports tracking shipment progress, delivery times, and transport costs.
- Led cross-functional teams to promptly resolve logistical challenges.
- Collaborated with customers and staff at various levels to address issues.
- Resolved customer complaints regarding shipping delays or transit issues.
- Maintained strong relationships with key stakeholders including customers and suppliers.
Specialized Response Team
Turn Community Services
Salt Lake City, Utah
2000 - 2015
- Developed and implemented customized care plans for clients with special needs.
- Monitored client behavior and promptly reported changes to healthcare professionals.
- Administered medication per doctor's instructions to ensure compliance.
- Trained new staff on best practices in caregiving for individuals with special needs.
- Provided emotional support and companionship to foster positive relationships.
- Supported clients in community integration activities, including recreational outings and social events.
- Collaborated with families to establish effective communication and support strategies.
- Participated as part of emergency team during instances of extreme client behaviors.
Education
High School Diploma -
Bloom High School
Chicago Heights, IL05-1991
Skills
- Project management
- Employee training
- Customer relationship management
- Cold calling
- Team leadership
- Problem solving
- Relationship building
- Onboarding and orientation
References
References available upon request.
Timeline
SDR Team Lead
Solutionreach
01.2022 - 01.2026
Contractor Onboarding & Quality Assurance
TaskEasy
2018 - 2021
Hospital Operator
Jordan Valley Hospital
2017 - 2019
Logistics Manager
Sureway
2014 - 2017
Specialized Response Team
Turn Community Services
2000 - 2015
High School Diploma -
Bloom High School