Amy Stevens

Currently:

• Answer incoming phone calls and address questions and concerns from patients, insurance company representatives, and healthcare providers;
• Complete data entry by entering prescription and insurance/billing information into patient profiles;
• Enhance patient care by accurately filling and dispensing prescriptions in a timely manner;
• Consult with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments;
• Increase customer satisfaction by delivering friendly, personalized service during transactions;
• Assist in preparation, distribution and storage of pharmaceuticals;
• Maintained proper drug storage procedures, registries, and records for controlled and non-controlled medications;
• Resolve non-routine issues like third-party billing, computer system, and customer service issues;
• Review and verify patient, provider, and billing information during the data entry and dispensing process.

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
• Utilized data-driven instruction to identify areas of need and implement targeted strategies for improvement.
• Monitored student progress and provided feedback to both students and parents.
• Promoted culture of inclusion, respect and collaboration in classroom.
• Created and maintained safe and orderly classroom environment conducive to learning.