Amy Stone
Oxford
Summary
Dedicated banker with proven skills in customer service, cash management, and relationship building. Committed to enhancing client satisfaction and driving revenue through tailored banking solutions.
Overview
29
29
years of professional experience
Work History
Banker/Lead Vault Teller
Fifth Third Bank
Hamilton, OH
09.2020 - Current
- Streamlined account management processes, enhancing client satisfaction and retention.
- Analyzed financial data to provide tailored banking solutions for diverse clientele.
- Mentored junior bankers, fostering skill development and knowledge sharing within the team.
- Implemented risk assessment strategies, ensuring compliance with regulatory standards.
- Optimized loan processing procedures, reducing turnaround time for approvals significantly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Assistant Manager
Hamilton West License Bureau
Hamilton, OH
05.2015 - 09.2020
- Supervised daily operations, ensuring compliance with licensing regulations and enhancing service delivery.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Implemented process improvements that increased efficiency in transaction handling and reduced wait times for customers.
- Coordinated scheduling for team members, optimizing coverage during peak hours to enhance service quality.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Self Employed
SCM Contracting
Oxford, OH
05.2012 - 05.2013
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Reconciled bank statements monthly to maintain accurate financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
- Completed tax forms.
Bookkeeper/Payroll
Wayne Masonry, Inc
Oxford, OH
01.1997 - 06.2003
- Managed accounts payable and receivable, ensuring accurate financial records.
- Reconciled bank statements monthly to maintain precise cash flow tracking.
- Processed payroll efficiently, adhering to compliance and regulatory standards.
- Developed and implemented new filing systems for improved document organization.
Education
No Degree - Accounting And Finance
Devry University Online
ChicagoGED -
Talawanda High School
Oxford, OH06-2003
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Consumer banking
- Customer Service-oriented
- Relationship building
- Analytical thinking
- Follow-up skills
- Bank sales
- Revenue generation
Timeline
Banker/Lead Vault Teller
Fifth Third Bank
09.2020 - Current
Assistant Manager
Hamilton West License Bureau
05.2015 - 09.2020
Self Employed
SCM Contracting
05.2012 - 05.2013
Bookkeeper/Payroll
Wayne Masonry, Inc
01.1997 - 06.2003
No Degree - Accounting And Finance
Devry University Online
GED -
Talawanda High School