Amy Strong
Elberton,GA
Summary
Registered Nurse with 20 years experience in the field. I am an experienced critical care nurse with 12 years experience in a 24 bed ICU and served my community as a Paramedic full-time for 8 years prior to acquiring my degree as a registered nurse. I have 5 years experience in the hospice field to include work as an RN Case Manager, Clinical Manager for Hospice as well as the Director of Operations for Hospice. I am a dedicated nurse who believes that nursing and healthcare in general is the field that I have been called to work. I enjoy building relationships with patients and their families and believe in the importance of working with all disciplines to ensure the best possible outcomes for all patients.
Overview
29
29
years of professional experience
Work History
Director of Operations
Amedisys Hospice
Athens, GA
10.2023 - 10.2025
- Collaborated with multidisciplinary teams to ensure compliance with regulatory standards and best practices.
- Analyzed workflow inefficiencies, recommending targeted improvements for operational effectiveness.
- Developed and maintained performance metrics to monitor service outcomes and operational goals.
- Facilitated communication between departments to promote coordinated patient care initiatives.
- Oversaw budgeting processes, ensuring resource allocation aligned with strategic objectives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Clinical Manager
Amedisys Hospice
Athens, GA
05.2021 - 10.2023
- Led interdisciplinary team meetings to enhance patient care coordination and address complex case issues.
- Developed and implemented quality assurance initiatives to improve service delivery and patient satisfaction.
- Streamlined documentation processes using electronic health record systems, ensuring compliance with regulatory standards.
- Mentored nursing staff on best practices in hospice care, fostering professional growth and development.
- Conducted performance evaluations for clinical staff, providing constructive feedback to enhance team effectiveness.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
RN Case Manager
Amedisys Hospice
Athens, GA
07.2020 - 05.2021
- Coordinated patient care plans with interdisciplinary teams to enhance quality of life.
- Assessed patient needs to develop personalized hospice care strategies.
- Educated families on end-of-life options and resources available through hospice services.
- Monitored patient progress and adjusted care plans based on clinical evaluations.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
Home Health RN Case Manager
Encompass Home Health
Elberton, GA
09.2019 - 06.2020
- Coordinated patient care plans to ensure comprehensive service delivery and continuity of care.
- Conducted regular assessments to evaluate patient progress and modify care strategies as needed.
- Collaborated with interdisciplinary teams to optimize treatment outcomes and enhance patient satisfaction.
- Educated patients and families on health management, fostering independence and adherence to care plans.
- Managed documentation in electronic health records, ensuring compliance with regulatory standards and accuracy.
Triage Nurse
University Cancer and Blood Center
Athens, GA
02.2019 - 06.2019
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
Piedmont Athens Regional Medical Center
Critical Care RN
Athens, GA
07.2005 - 12.2018
- Delivered patient care in the intensive care unit to critically ill patients.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Served as the triage/charge nurse for a 24 bed ICU that included management of ICU staff nurses, monitor techs/secretaries and patient care technicians.
- Managed bed placement for all ICU admissions.
- Worked cohesively with interdisciplinary teams to implement effective treatment plans for critically ill patients.
- Worked closely with multiple physicians to ensure effective patient outcomes.
- Plasmapheresis Nurse
- CRRT Nurse
Paramedic
Elbert County Emergency Services
Elberton, GA
01.1997 - 07.2008
- Administered emergency medical care to critically ill and injured patients.
- Trained junior paramedics on protocols, procedures, and best practices.
- Conducted thorough assessments of patients to determine immediate care needs.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) to critically ill and injured patients in need of advanced life support.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Transferred patients safely and securely to medical facilities for continued care.
Education
Associate Degree in Nursing - Nursing
Tri-County Technical College
Pendleton, SC05-2005
Paramedic Certification - Paramedic
Athens Technical College
Athens, Georgia, GA06-1997
Skills
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Quality assurance
- Performance analysis
- Schedule oversight
- Team leadership
- Staff management
- Plasmapheresis Nurse
- CRRT Nurse
- Advanced Cardiac Life Support
- Basic Life Support
- Triage/Charge Nurse for 24 bed Intensive Care Unit
Accomplishments
- Life Saver Award for Emergency Medical Services
- Daisy Award Nominee
- 2024 Best Overall Cost Management for Southeast Region
- Shining Star Award Winner twice in Hospice for the Southeast Region
Timeline
Director of Operations
Amedisys Hospice
10.2023 - 10.2025
Clinical Manager
Amedisys Hospice
05.2021 - 10.2023
RN Case Manager
Amedisys Hospice
07.2020 - 05.2021
Home Health RN Case Manager
Encompass Home Health
09.2019 - 06.2020
Triage Nurse
University Cancer and Blood Center
02.2019 - 06.2019
Piedmont Athens Regional Medical Center
Critical Care RN
07.2005 - 12.2018
Paramedic
Elbert County Emergency Services
01.1997 - 07.2008
Associate Degree in Nursing - Nursing
Tri-County Technical College
Paramedic Certification - Paramedic
Athens Technical College