AMY SUDORE
Kirkland,WA
Summary
Experienced customer service representative with over 10 years of skilled sales and customer support. Excellent reputation for resolving problems and improving customer satisfaction.
A self-motivated, positive thinker who learns quickly and works well in a team environment.
Core qualifications include: Skilled in Microsoft Office Suite, meticulous attention to detail, resourceful problem solver, dedicated team player with strong interpersonal skills.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Customer Support Specialist
Longevity Development/Promedev
Kirkland, WA
03.2015 - Current
- Team lead in fast-paced call center assisting in high volume of daily customers using multiple internal databases and systems
- Facilitated new hire training classes
- Managed weekly team meetings with outsourced sales call center
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Worked within task management system to receive, manage and close support requests
- Recognized escalation needs and connected customers with advanced support staff
Customer Support/Client Liaison
Ghostruck
Seattle, WA
03.2015 - 01.2016
- Established and maintained excellent customer relations with new and existing clients
- Increased customer base by skillfully managing customer bookings and tracking customer satisfaction
- Worked as a liaison between customer and moving companies
- Effectively controlled the release of proprietary and confidential information for general client lists
Receptionist/Administrative Assistant
The Island Salon and Spa
Mercer Island, WA
04.2014 - 03.2015
- Coordinate front desk operations for expanding salon
- Manage appointment scheduling program and oversee closing details including processing daily sales reports
- Assist in developing and implementing marketing campaigns
- Established rapport and provide over-and-above customer service to all clients
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
Administrative Assistant
MultiSonus Audio
Seattle, WA
03.2010 - 03.2012
- Managed daily office operations and handled functions that included report preparation, scheduling, and filing
- Responsible for maintaining professional office environment, greeting clients, and answering/rotating calls in a fast paced environment
- Assisted in bookkeeping, payroll, and travel preparation
Education
Associate of Arts -
Shoreline Community College
Seattle, WA06.1998
Skills
- Administrative duties
- Interpersonal communications
- Customer relations
- Inventory
- EMR trained
- Slack
- Zendesk
- Command Link
- Client needs assessment
- HIPAA guidelines
- Oral and written communication
Certification
Basic Medical Terminology — Completed Coursework
Developed foundational knowledge of medical terminology, including common medical prefixes, suffixes, abbreviations, anatomical terms, and terminology used in healthcare settings.
Timeline
Customer Support Specialist
Longevity Development/Promedev
03.2015 - Current
Customer Support/Client Liaison
Ghostruck
03.2015 - 01.2016
Receptionist/Administrative Assistant
The Island Salon and Spa
04.2014 - 03.2015
Administrative Assistant
MultiSonus Audio
03.2010 - 03.2012
Associate of Arts -
Shoreline Community College