Amy Swartwood
Blue Springs,MO
Summary
Proven leader with extensive experience in customer service and management. Excelled in fostering team unity, driving sales growth, and implementing effective training programs. Skilled in management and relationship building, achieving significant improvements in customer retention and employee satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Summit Pizza Inc. Pizza Hut
01.2024 - Current
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
General Manager
Flynn Group Pizza Hut
04.2020 - 12.2023
- Managed budget implementations, employee reviews, training, schedules, Profit and loss.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Customer Service Specialist
Mass Tort Record Specialists
08.2018 - 04.2020
- Handled approximately 75 escalated calls daily, calmly, finding resolutions that satisfied both the company and the customer's needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Education
Manicure License - Nail Technician
Adam And Eve College of Cosmetology
Independence, MO06.2001
Skills
- Leadership and team building
- Customer Service
- Relationship Building
- Motivation
Volunteering
American Foundation for Suicide Prevention
I have been volunteering for five years with the Greater Kansas chapter. It is very fulfilling to help a cause I am so passionate about. I have met great friends and amazing people. In December of 2023 I was blessed with the opportunity to join the Board of Directors. This ordination is where I found my purpose.
Timeline
Customer Service Specialist
Summit Pizza Inc. Pizza Hut
01.2024 - Current
General Manager
Flynn Group Pizza Hut
04.2020 - 12.2023
Customer Service Specialist
Mass Tort Record Specialists
08.2018 - 04.2020
Manicure License - Nail Technician
Adam And Eve College of Cosmetology
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